Financial Crimes Operations Manager at Vanguard

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

23 Aug, 26

Salary

0.0

Posted On

25 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Financial Crime Prevention, AML/CTF Compliance, Team Leadership, Transaction Monitoring, Customer Due Diligence, Suspicious Matter Reporting, KYC, Sanctions Operations, Risk Assessment, Process Automation, Stakeholder Management, Case Management

Industry

Financial Services

Description

About Vanguard More than 45 years ago, John C. Bogle had a vision to start an investment company that did things differently. A company with no external shareholders. Where all the profits were invested back into the business and used to lower costs. Evidently, it was as bold as it was brilliant. To this day, Vanguard Group still has no external shareholders. That means no share prices to protect, and no profits to generate for outside owners. Today, Vanguard is one of the world’s largest investment management companies, serving more than 50 million investors worldwide. For more than 30 years Vanguard Australia has been supporting individual investors, financial advisers, and superannuation members to achieve their long-term financial goals. Position Summary We’re looking for a Financial Crime Operations Manager to lead a critical function that helps protect Vanguard’s members and investors. In this role, you’ll lead three specialist teams — Investigations, Detection, and Customer Due Diligence, ensuring strong end to end coverage across financial crime prevention, detection, and response. What You’ll Be Doing Leadership & Delivery Lead, coach, and develop teams across Investigations, Detection, and Customer Due Diligence Build a high‑performing, collaborative team culture focused on quality and accountability Oversee complex case management, including AML investigations and resolution of high‑risk matters Financial Crime Operations Oversee key capabilities including: Enhanced Customer Due Diligence (ECDD) Transaction Monitoring (including rule optimisation and uplift) Suspicious Matter Reporting (SMR) KYC (onboarding, verification, and refresh) Sanctions operations Support customer risk assessments and ensure risk‑based decision making Risk, Compliance & Controls Ensure alignment with AML/CTF legislation and stay across regulatory changes Develop and maintain standards, procedures, and controls aligned to industry best practice Partner closely with Financial Crime Compliance and Fraud teams to ensure strong risk coverage Continuous Improvement Identify opportunities to streamline processes and reduce manual effort through automation Drive initiatives to improve efficiency, accuracy, and scalability across the function Use insights and data to continuously refine how Financial Crime Operations operates Stakeholder Engagement Act as a key contact for Financial Crime Operations, keeping leaders informed on risks, trends, and performance Collaborate across teams (Compliance, Fraud, Tech, Operations) to deliver strong outcomes Present insights and recommendations to senior leadership Experience Strong experience (7+ years) in financial crime, AML/CTF, or operational risk roles Proven leadership experience managing and developing teams Hands-on experience with transaction monitoring and customer due diligence Knowledge & Skills Deep understanding of AML/CTF obligations and regulatory environment in Australia Strong stakeholder management and ability to influence at all levels Analytical, problem-solving, and decision-making capability Experience driving process improvement and automation in operations Qualifications Degree in Business, Finance, Law, or a related field CAMS or relevant postgraduate qualifications (nice to have) Experience in investment management or super (highly regarded) Inclusion Statement Vanguard’s continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: “Do the right thing.” We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard’s core purpose through our values. When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard’s core purpose. Our core purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success. Special Factors Vanguard is not offering visa sponsorship for this position. How We Work Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience. Vanguard, one of the world's leading investment management companies, serves individual investors, institutions, employer-sponsored retirement plans, and financial professionals. We have a diverse and talented crew with a culture that promotes teamwork, along with an unwavering focus on serving our clients' best interests. This website uses "cookies" to distinguish you from other users. A cookie is a small file of letters and numbers placed on your computer or device. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site and services. The cookies are stored locally on your computer or mobile device. To accept cookies you can continue browsing as normal. Or you can go to our Privacy Policy to read more information and learn how to change your preferences.

Responsibilities

Lead and develop specialist teams across Investigations, Detection, and Customer Due Diligence to protect members and investors. Oversee end-to-end financial crime operations, ensuring alignment with AML/CTF legislation and driving process improvements through automation.