Financial Crimes Risk: Post Implementation Production Support Assistant Vic at Morgan Stanley

Tampa, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Apr, 26

Salary

125000.0

Posted On

16 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Business Analysis, Production Support, Root-Cause Analysis, Documentation, Communication, Problem-Solving, Attention to Detail, Collaboration, Financial Crimes, Data Analytics, Technology, Quality Assurance, UAT, Workflow Logic, Confidentiality, Organizational Skills

Industry

Financial Services

Description

Intake, log, and track production and post-production items raised by Financial Crimes Risk stakeholders in Jira/Excel Monitor, triage, and support resolution of production and post-production items Analyze issues to determine whether they represent defects, requirements gaps, enhancements, or net-new build requests Perform structured root-cause analysis by comparing system behavior against business requirements, functional designs, UAT results, QA findings, workflow steps, and other relevant artifacts to determine what went wrong and why Rewrite, clarify, and enhance business requirements based on findings, ensuring documentation is complete and high-quality Update issue-tracking tools (e.g., JIRA) and provide clear, timely status updates to all stakeholders Coordinate with 1L FCR, Platforms, and Technology partners to ensure efficient investigation and resolution of system issues Collaborate with VP overseeing the function for prioritization, business context, and stakeholder communications Support continuous improvement by identify recurring patterns and recommending enhancements to requirements or workflows Maintain strong documentation and follow established processes to ensure consistency, accuracy, and control adherence Assist with post-deployment validation and confirm that changes and fixes performed by Technology operate as intended 3-5 years of related experience in technology, business analysis, operations, production support, or similar roles Demonstrated ability to perform structured analysis of system behavior, workflow logic, and data to identify root causes Strong written communication skills with the ability to draft and refine high-quality business requirements Proven ability to work independently in a fast-paced, high-volume environment while managing multiple priorities Strong organizational skills, attention to detail, and commitment to producing accurate, high-quality work product Experience partnering with Platforms, Technology, QA/UAT, or other cross-functional groups to drive issue resolution Ability to handle confidential information with professionalism and discretion Knowledge of Financial Crimes concepts (AML, KYC, CIP, screening, onboarding, periodic review) is helpful but not required; must be able to learn quickly Bachelor's degree in Data Analytics, Computer Science, Finance, Business or a related field Strong analytical and problem-solving skills with a methodical, structured approach Clear concise communication (written and verbal) with the ability to translate issues into actional next steps High integrity, ownership mindset, and strong work ethic Ability to escalate risks or blockers promptly with clear supporting detail Ability to collaborate effectively with colleagues in both the U.S. and India Proactive, resourceful, and comfortable working through ambiguity Ability to manage competing priorities under tight deadlines Detail-oriented with strong documentation discipline Interest in growing into broader responsibilities within PDG and 1L FCR Working knowledge of MS Office (e.g. Microsoft Word, PowerPoint, Excel) We do it in a way that's differentiated - and we've done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser. Expected base pay rates for the role will be between $100K-$125K per year at the commencement of employment. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

Responsibilities

The role involves logging and tracking production issues raised by stakeholders, analyzing these issues to determine their nature, and coordinating with various teams for resolution. Additionally, the position requires maintaining documentation and supporting continuous improvement efforts.