Financial CSR - Client Service Representative at VCA Animal Hospitals

Tustin, California, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Jun, 26

Salary

23.0

Posted On

08 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Client Interaction, Financial Presentation, Charge Estimation, Appointment Scheduling, Follow-ups, Payment Processing, Medical Records Management, Communication Skills, Listening Skills, Decision Making, Problem Solving, Microsoft Office Proficiency, Compassion, Veterinary Terminology

Industry

Veterinary Services

Description

We are looking for someone who has the ability to work directly with our clients. As a Financial CSR, your duties will include creating an estimate of charges based on the treatment plan and presenting that treatment plan to the pet owner. Must have previous experience in an animal hospital and it would be a plus to have knowledge of veterinary terminology. You will also be entering charges of hospitalized patients and providing those pet parents over the phone with a financial update. This position is Alternate Work Week (four, ten hour shifts per week) ESSENTIAL FUNCTIONS: • Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms • Scheduling and confirming appointments • Placing outbound calls for follow-ups and reaching out to prospective clients • Presenting and explaining fees, including processing payments • Creating and presenting treatment plans based on the doctor's recommendations. • Answering questions regarding services and cost • Managing medical records, charts, reports and correspondence QUALIFICATIONS: • At least one year of proven past experience helping clients in an animal hospital setting • High School Diploma/GED or equivalent • Excellent listening and communication skills • Compassion for pets and people—as well as awareness and understanding of others’ reactions • Proven decision-making skills to choose the most appropriate course of action • The ability to integrate new information into problem-solving • Proficiency in Microsoft Office • Willingness to work non-traditional hours, including nights, weekends and holidays • The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs. Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development) We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com Compensation is negotiable based on education, experience and other relevant credentials. The pay range for this position is $18 to $23 per hour. If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development). We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com. A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine. We are a family of hometown animal hospitals determined to positively impact pets, people and our communities. From primary care to emergency, urgent and specialty care, VCA delivers world-class medicine and hometown care to more than four million pets each year. We invest in cutting-edge tools, training and technology that enable Associates across our national network of hospitals to lead the industry today and into tomorrow. Among our talented 35,000 Associates are nearly 7,000 veterinarians – including 500 who are board-certified specialists – nearly 4,000 credentialed technicians and over 10,000 veterinary assistants – all dedicated to giving pets the very best in medical care. The future of veterinary medicine is in our hands. Join us.

Responsibilities

The role involves direct client interaction, including creating and presenting treatment plans with associated charges, and managing financial updates for hospitalized patients. Essential functions also include standard customer service tasks like greeting visitors, answering phones, and scheduling appointments.