JOB DESCRIPTION:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

JOB DESCRIPTION:

This job is responsible for handling moderately complex operations processes related to credit disputes, escalations and tax reporting. Key responsibilities include analysis, research, reconciliation, reporting data validation and resolution of issues and identified customer requests which may carry high levels of risk within enterprise risk categories. Job expectations include handling moderately complex transaction processing, reconciliation, and resolution of research requests to clients, consumer reporting agencies or taxing authorities, consulting with management for support.
Consumer Wealth Tax Operations, a department within NFRR Tax Credit Reporting Operations (NTCO), is responsible for multiple tax related functions to support Internal Revenue Service (IRS) and State regulatory required tax reporting and withholding payments, on behalf of consumer and wealth clients within Merrill, Private Bank, Retirement & Personal Wealth Solutions and Investment Solutions Group.
The Tax Operations Payment, Filings & Solicitation Team is responsible for the daily reconciliation and tax withholding payment remittances to the Internal Revenue Service (IRS) and States for Retirement, Retail and Non-Resident accounts, ensuring the accurate and timely payment on behalf of multiple legal entities. The Associate will handle these payments as well as address withholding inquiries, processing tax withholding reversals and manual withholding adjustments to be in compliance with regulatory requirements. The Associate will also assist with tax remediations or any other team initiatives as needed working within and outside the team.

REQUIRED SKILLS:

§ Strong problem solving, analytical and decision making skills
§ Detail oriented with strong organization skills
§ Strong oral and written communication skills and ability to interact with management
§ Ability to manage multiple priorities to meet daily deliverables
§ Proven effectiveness in a fast paced and demanding environment with the ability to work under pressure
§ Proficient in MS Office (Outlook, Excel, Word)
§ Strong interpersonal skills and ability to collaborate within and across teams
§ Demonstrates initiative and a commitment to continuous learning

DESIRED SKILLS:

§ Tax Withholding or related financial experience
§ Understanding of IRS rules and regulations

SKILLS:

• Customer and Client Focus
• Oral Communications
• Written Communications
• Adaptability
• Attention to Detail
• Critical Thinking
• Problem Solving
• Active Listening
• Collaboration
• Result Orientation
• Stakeholder Management

• Performs moderately complex activities supporting credit disputes, escalations, and tax reporting while following established written procedures and guidelines and ensuring accurate and timely delivery
• Researches and resolves moderately complex financial data requests or exceptions based on analysis of assembled data in an accurate and timely manner
• Performs routine analytics, report creation, and exception processing
• Identifies risk and opportunities for process improvement based on an understanding the work impacts other operational units and escalates risk concerns, as appropriate
• Provides quality service and support for internal business partners and external clients