ABOUT THE ROLE:

Reporting into the Financial Inclusion Team Leader, you will provide high-quality advice and support to residents, applicants and colleagues on welfare rights, affordability, energy issues and financial inclusion. You will help maximise income by supporting residents to make benefit claims or challenge decisions, advocating with stakeholder organisations when residents are unable to pursue matters themselves, assisting residents with budgeting, and signposting to relevant debt or energy support agencies. In doing so, you will support residents to feel more secure in their homes while also helping Anchor to sustain tenancies and minimise arrears.
This role is central to Anchor’s commitment to ensuring residents can access consistent, specialist advice at every stage of their housing journey. You will also deliver training to colleagues to improve awareness of welfare benefits and build confidence in supporting residents.

DUTIES AND RESPONSIBILITIES INCLUDE:

• Provide advice, representation and advocacy on welfare benefits and financial inclusion in line with agreed procedures and quality standards.
• Manage a complex caseload, ensuring accurate case recording and timely outcomes.
• Support residents and colleagues to maximise income and manage affordability through benefit checks and income and expenditure assessments.
• Deliver training and guidance to colleagues on welfare benefits and financial inclusion issues.
• Contribute to Anchor maintaining its Advice Quality Standard accreditation.
• Provide generalist advice on energy efficiency, and advocate on behalf of residents who are unable to communicate independently with their utility providers to resolve disputes.
• Promote Anchor’s reputation through the provision of valued, high-quality advice.