JOB SUMMARY

The Foreign, Commonwealth & Development Office pursues our national interests and projects the UK’s role in the world. We promote the interests of British citizens, safeguard the UK’s security, defend our values, reduce poverty and tackle global challenges with our international partners. We employ more than 17,000 staff in 179 countries and territories, across our diplomatic and development offices worldwide, which consists of 282 officially designated Posts. Our UK-based staff work in King Charles Street, London, Abercrombie House in East Kilbride and in Milton Keynes.

TECHNICAL SKILLS

We’ll assess you against these technical skills during the selection process:

• Candidates will be asked a Motivation question at interview.

NATIONALITY REQUIREMENTS

Open to UK nationals only.

MAIN PURPOSE OF JOB

We are looking to recruit talented and enthusiastic individuals to join the FCDO in our Finance Operations Services department at Administrative Officer (AO) level. Successful candidates will have good organisational skills, take responsibility for their own work and be committed to high standards of customer service. You will have strong literacy and numeracy skills and have experience and confidence in the use of Microsoft Office (Excel, Outlook, Teams and Word) and Windows 10.
The positions are Home Civil Service roles based at Hanslope Park or East Kilbride, providing administrative support and corporate services to the FCDO in the UK and overseas. We are not recruiting for a specific departmental vacancy, and you will be placed into a role based on business need.

ROLES AND RESPONSIBILITIES

Financial Operations Administrative Officers provide professional office administration and support on transactions processing, projects, budgets, customer service functions and internal and external communications. All roles are customer oriented. These tasks are essential to the ability of the FCDO to deliver its objectives and form the core of all AO job specifications.

The Financial Operations department will configure the roles to meet specific business needs, but they will typically include:

• Transactions and Receipts Processing: Checking invoices and identifying mismatches to ensure accuracy and efficiency; using different systems e.g. internet banking and Oracle to process payments promptly in compliance with procedures; reconciling and investigating payments; calculation and payment of member pension benefits; dealing with FCDO credit card issues and issuing invoices for services provided by the organisation.
• Customer Services: Providing guidance to customers, dealing with them professionally and resolving queries within agreed timeframes.
• Knowledge and information Management: Maintaining excel spreadsheets, databases, records and desk notes.
• Professional Office Administration/Support: Creating and maintaining electronic filing systems; databases and distribution lists; dealing with telephone and email enquiries; mail handling; organising meetings/events and taking notes in meetings; maintaining stationery supplies; corporate roles such as first aider, for which training will be provided.
• Project Management Support: Monitoring progress against objectives; ensuring project remains on schedule; anticipating and managing risks; maintaining accurate records.
• Budget Management: Budget monitoring, requisitioning and raising purchase orders; manipulation of data using spreadsheets; assisting with budget forecasting; understanding commercial and procurement policies.