At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.
Work Location: Portsmouth, NH
Salary range: An annual salary of $60,000 plus bonus is what we expect to pay for this position, based on overall skills and experience.
Must be legally eligible to work in the United States without sponsorship, now or in the future, to be considered.
Who is Customers Bank?
Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.
We get you further, faster.
Focused on you: We provide every customer with a single point of contact. A dedicated team member who’s committed to meeting your needs today and tomorrow.
On the leading edge: We’re innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead.
Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we’re a partner you can trust.
What You’ll Do: CCF’s Loan/Lease assets currently total $1.1 billion+ as of 02/28/25. CCF’s financial operations and portfolio management responsibilities (outlined below), managed by Dana Galvin’s team, are currently operating at full capacity and will require replacement of current role, Financial Operations Analyst for continued growth.

Manage Accounts Receivables, including generating, reviewing and mailing daily billing statements.

• Processing incoming payments and monitoring the cash ledger
• Daily Electronic Funds Transfer (EFT) file generation
• Assist with the preparation and processing of customer payoff requests.
• Assist with booking Loan and Lease agreements, including accurately recording deprecation, pricing and accounting treatment Customer Service calls and inquires
• Serve as the backup administrator for the core operating system, and assist with production upgrade testing, help desk and technical support.
• Perform extensive monthly management and accounting business reporting.

Portfolio Administration

• Assist CCF Operations with portfolio management processes, including but not limited to:
• Preparation of lien releases for execution
• Purging of terminated contract files as required
• Reviewing incoming titles for correctness and allocating to the appropriate contract
• Reviewing incoming insurance renewals and distributing
• Assisting with post funding follow up requests / correspondence
• Other miscellaneous portfolio management duties as assigned

What Do You Need?

• Bachelor’s degree
• Proven experience in financial analysis and reporting.
• Strong analytical and problem-solving skills.
• Proficiency in financial software and tools (e.g., Excel)
• Proficiency in Microsoft 365
• Excellent communication and presentation skills.
• Ability to work independently and as part of a team.
• Attention to detail and high level of accuracy.

Technology Skills:

• Ability to work with the Microsoft Suite and learn/work with other Customers Bank’s applications

Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws.
Diversity Statement:
At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let’s take on tomorrow.

Please refer the Job description for details