Full job description

JOB PURPOSE

The Financial Operations Analyst is responsible for ensuring the accuracy and integrity of financial records at an individual customer level. This role focuses on detailed reconciliation work, reviewing customer balances, and identifying and resolving discrepancies to maintain clean and reliable accounting records. The position plays a key role in supporting the wider finance function by ensuring that all customer-related transactions are correctly recorded and allocated.

KEY RESPONSIBILITIES

• Perform detailed reconciliations of customer accounts to ensure accuracy and completeness
• Review debtor balances and investigate outstanding items or inconsistencies
• Analyse and clear credit balances and overpayments, ensuring appropriate allocation or refund where necessary
• Monitor and review suspense accounts, ensuring all payments are correctly identified and allocated in a timely manner
• Investigate and resolve discrepancies across customer accounts, working closely with internal teams where required
• Ensure all accounting entries at customer level are accurate and comply with internal policies and accounting standards
• Maintain clear audit trails and supporting documentation for all reconciliation and adjustment work
• Support month-end processes related to customer accounts, including reporting and balance validation
• Contribute to continuous improvement of reconciliation processes and controls

COMPANY INITIATIVES

• To ensure that all legal, regulatory and statutory obligations are met within own area of responsibility and compliance is embedded within the business
• Take responsibility for the Health and Safety of yourself and others whilst at work Participate in training as required and build on own professional development and expertise
• Support and demonstrate company values
• Keep up to date with any industry wide developments
• Comply with Data Protection Legislation with regard to the disclosure of information.
• Comply with all requirements from regulatory bodies Carry out any other reasonable tasks as requested by management
•