Financial Services Officer (Chinese Speaking) at Minor International

Bangkok, , Thailand -

Full Time

Start Date

Immediate

Expiry Date

03 Jun, 26

Salary

0.0

Posted On

05 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Financial Services, Customer Service, Payment Collection, Loan Servicing, Database Management, Interpersonal Skills, Communication Skills, Time Management, Organizational Abilities, Mandarin Fluency, English Fluency, Cantonese Proficiency

Industry

Hospitality

Description

Company Description A unique ownership product offering the opportunity for five-star holidays in choice destinations. The vacation lifestyle is yours to explore with Anantara and affiliated destinations, from one exotic locale to the next, for your family today and generations to come. Job Description The Financial Services Officer plays a key role in supporting Anantara Vacation Club’s development, sales, and marketing operations by providing high-quality customer service and managing all financial inquiries related to ownership. The primary responsibility is the efficient collection of timeshare receivables and ensuring timely resolution of owner financial issues. Key Responsibilities: Follow up on overdue payments and implement effective measures to recover outstanding amounts. Address owner inquiries and concerns regarding financial matters with professionalism and urgency. Develop a thorough understanding of, and maintain proficiency in, the Loan Servicing module of the timeshare system. Accurately identify and assess owners’ needs to ensure a high level of customer satisfaction. Maintain and update the receivables database to ensure data accuracy and completeness. Enforce company policies related to delinquent accounts in a consistent and fair manner. Collaborate effectively with internal teams and other departments to resolve account-related issues promptly. Qualifications Bachelor’s degree is preferred Fluency in Mandarin and English (spoken and written) is required; proficiency in Cantonese is considered an advantage. Prior experience in financial services or customer service is an advantage Basic understanding of consumer credit principles (e.g., credit cards, bank loans, or similar financial products) Strong interpersonal and communication skills, with a tactful and solution-oriented approach Excellent time management and organizational abilities #LI-AC1 Company Location: Anantara Vacation Club Corporate Office, Bangkok

Responsibilities

The Financial Services Officer is responsible for supporting sales and marketing operations by managing financial inquiries and efficiently collecting timeshare receivables. Key duties include following up on overdue payments, addressing owner financial concerns professionally, and maintaining the receivables database.