OVERVIEW

BizX is seeking the best people who thrive in a culture of empowerment and thinking big. Our team needs people who are results-driven, have positive attitudes, work collaboratively, and aspire to create raving fans!
We are looking for a highly motivated and effective Financial/Customer Services Representative to bolster the operations of BizX Headquarters in Bellevue, Monday through Friday from 8:00am to 5:00pm PT. This is not a remote job.

QUALIFICATIONS

• Education: Bachelor’s degree in business, communications or related field.
• 2+ years of customer service experience
• Ability to deliver excellent customer experiences
• Well-versed in Microsoft Office and Slack
• Experience with CRM systems
• Basic knowledge of business practices and/or financial services
• Self-starter who takes initiative to learn and improve
• Positive, driven, and humble team player
• Experience: Internship or entry-level experience in finance is preferred.
• Excellent communication skills, both verbal and written, with the ability to explain complex concepts clearly.
• Ability to work independently as well as part of a team.
  Join us in making a positive impact on our members futures while advancing your career!
  Job Type: Full-time
  Pay: $55,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to Commute:

• Bellevue, WA 98004 (Required)

Work Location: In perso

• Respond to customer inquiries via phone, email, and chat
• Onboard and offboard customers, and educate them on self-service tools
• Fulfill customer orders from inventory
• Assist with customer payments and address failed/overdue transactions
• Help resolve customer issues while learning their internal database, business processes, structure, and the growing industry firsthand
• Data Management: Perform data entry, verification, and maintain financial metrics including AP, AR and Collections
• Respond to customer requests and queries via phone, email, and chat
• General financial tasks such as accepting customer payments and contacting customers regarding failed/overdue payments
• Provide recommendations to reduce costs and improve financial status
• Work with various departments to understand financial implications of corporate activities.