CUSTOMER EXPERIENCE AND ISSUE RESOLUTION

• Proactively identifies risks to customer satisfaction, investigates root causes, removes obstacles, and implements recovery plans to enhance the overall customer experience.

COMPETITIVE KNOWLEDGE

Leverages internal network of industry experts to strengthen knowledge of the industry (e.g., emerging trends), competitors (e.g., AWS, Salesforce) and customer business priorities (e.g., challenges, competitive landscape) and leverages in-depth knowledge of Microsoft’s offerings (e.g., product landscape, solutions, strategy to address customer needs) to share knowledge internally, influence customers’ business capabilities, drive more competitive solutions, and enhance growth of the account team.