We currently have a position available for a Manager in our Billing department. Reporting to the CFO, the successful candidate will provide overall management and direction to the billing and payable team with the primary focus of ensuring the team is providing exceptional customer service and accurate posting of receivable and payable transactions. More specifically:

What You’ll Do:

• Lead and Inspire: Provide strong leadership and effective management for the Billing Team, fostering a collaborative and high-performance environment.
• Team Development: Monitor and enhance team performance through regular coaching, bi-weekly One-on-One (O3) meetings, and formal performance reviews.
• Talent Acquisition: Actively participate in all recruitment activities for the department, ensuring we bring in top talent.
• Billing Guidance: Offer expert direction and coaching on billing processes and issue resolution, ensuring seamless operations.
• Workload Management: Ensure fair distribution of workload across the team, promoting equity and productivity.
• Staff Coordination: Manage team scheduling and vacation planning to ensure seamless operations.
• Customer Relations: Ensure calls from brokers and policyholders are handled promptly and professionally, maintaining strong, lasting relationships.
• Dispute Resolution: Respond to and resolve billing disputes, working closely with internal and external stakeholders.
• Process Optimization: Drive continuous improvement by ensuring that all team processes align with the company's strategic direction and are optimized for departmental efficiency.
• System Enhancement: Identify opportunities for improvements in the billing system and processes, leading initiatives to boost departmental effectiveness.
• Technical Collaboration: Collaborate with IT to implement changes in the receivables and payables modules, and coordinate user acceptance testing (UAT) to maintain data integrity.
• Financial Accuracy: Ensure that insurance premiums are collected promptly and correctly. Additionally, oversee the completion of billing reconciliations, ensuring receivables are collected on time, accounts are accurate, and financial records are maintained with precision.
• Payables Oversight: Oversee the payables process, ensuring transactions are accurately recorded and comply with the company's expense policy.
• Vendor Management: Maintain the company’s master vendor file, ensuring data accuracy and reliability.
• Goal Setting and Performance: Support team members in achieving SMART goals, offering opportunities for professional growth, and conducting annual performance evaluations.
• Banking Liaison: Act as the primary point of contact with the company's banking representative on relevant matters.

 What You’ll Bring:

• Experience: 5+ years in a relevant role with a proven track record in managing and leading teams of 5+ employees.
• Professional Qualifications: Relevant professional qualifications or equivalent educational experience (for eg. Bachelor’s degree, Associates, Undergrad in finance/business).
• Industry Expertise: Preferably with experience in insurance underwriting or billing environments.
• Leadership: Strong leadership skills with the ability to inspire and guide a diverse team.
• Relationship Building: Exceptional ability to build and maintain productive relationships with both internal and external customers.
• Integrity and Resilience: Honesty and resilience are essential. Candidates must be able to handle challenges with composure, maintain a positive attitude, and contribute effectively to the team without being easily discouraged.
• Team Player: Strong collaborative skills are essential, with a focus on contributing positively to the team and supporting colleagues.
• Technical Proficiency: Advanced knowledge of Microsoft Office Suite, particularly MS Excel.
• Communication: Exceptional communication skills, with the ability to provide feedback with tact and diplomacy.
• Innovative Thinking: Forward-thinking with the ability to manage multiple priorities effectively.
• Problem-Solving: Strong analytical skills, confident decision-making ability, and a proactive approach to resolving challenges.
• Call Center Management experience is considered an asset.
• Guidewire experience is considered an asset.

What You'll Experience:

• Competitive base pay with annual bonus eligibility
• Healthy work-life balance including a day off every 4 weeks
• Matching contributions to your Registered Pension Plan
• Personal insurance reimbursement
• Social events held throughout the year
• Celebration of your team’s achievements each year with an annual staff appreciation event
• A career in a stable and essential industry, at a company with an exceptional corporate culture and opportunities for professional development and advancement