Financial Systems Analyst II at Marshall Health Network

, West Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

11 Feb, 26

Salary

0.0

Posted On

13 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Financial Information Systems, End-User Support, System Maintenance, Process Improvement, System Testing, Vendor Management, Documentation, Customer Service, Analytical Skills, Interpersonal Skills, Networking, Troubleshooting, Time Management, Confidentiality, Training, Project Management

Industry

Hospitals and Health Care

Description

The Financial Systems Analys will maintain Financial Information Systems and related technology solutions as assigned, and provide support to end-user departments within the Mountain Health System. This role will provide day-to-day/routine system maintenance, for application systems, as well as first-level end-user support, training and response to system issues and outages as reported. * Writes instruction manuals and other documentation for application systems, processes, and procedures related to system use, maintenance, and operation. * Consults with end-users to discover opportunities for process improvement and increase user effectiveness/productivity using application systems.. * Perform system testing and validation on a regular basis as necessary to for system patches and upgrades to ensure quality and functionality. * Builds and maintains relationships with software and support vendors to ensure system issues are documented and addressed by the vendor in a timely manner. * Stays informed about recommended/required application updates. Ensures I.S. and user departments are informed of any overdue updates, and ensures the hardware in use meets software vendor minimum recommended specifications. * Participates in implementation/upgrade/migration projects as required to provide system process knowledge, perform configuration tasks, write/run reports, and other tasks in support of the project team as assigned. * Promotes the use of best practices of application system in the user community. * Completes goals as assigned by applications directors, managers, or supervisors. * Maintains confidentiality of information encountered in support of application systems as outline in the Health Insurance Portability and Accountability Act (HIPAA). * Performs minor fixes/repairs to PC hardware, Operating Systems, and peripheral devices (printers, scanners, readers, user input devices, etc.). Continuously transforming system to enhance the customer experience * Strives to be the best; stretches own capabilities to continuously improve. Sets a positive example for others * Capable of managing multiple simultaneous projects and processes while adjusting to shifting priorities, expectations and timetables * Maintains current knowledge of processes for supported solutions * Create and deploy feedback mechanism for end users * Develops unit, system and regression test scripts for all solutions owned by analyst for testing database integrity * Assist in development and testing of integration test scripts across all impacted applications * Demonstrates honesty, discretion in conduct, and confidentiality in conversation in all of work environment * Reports patient safety concerns and hazardous conditions in a timely and appropriate manner * Streamline systems to reduce redundancy of documentation impacting patient care * Answers support calls in a respectful manner and logs tickets timely to help track and audit customer issues * Provides immediate troubleshooting assistance when necessary to ensure continued efficient operation of the systems * Demonstrates patience when working with customers for support * Works independently under general direction of supervisor * Attends meetings as requested to help learn and support customer needs * Communicate in a clear and concise manner to aid in customer understanding of system functionality * Create or log an enhancement for creation of specialized queries at the request of nurse managers * Use positive language to create positive perceptions about company, software and service * Maintain a positive persona even when dealing with frustrated customers in no win situations * Maintain good time management for processes and projects and be transparent * Document issue resolution well and communicate to peers for improved support * Don’t accept the “status quo” as a customer solution, but strive for service excellence in process and practice * Performs other functions as requested. Qualifications Education/Experience: * Degree in Health Information Management or Information Systems or related field required; or college level study leading to a Registered Health Information Technician (RHIT) certification by the American Health Information Management Association. Bachelor’s Degree in related field (As Described Above) + 1 year work experience * 3 years education + 3 years work experience * 2 years education + 5 years work experience * 1 year education + 7 years work experience * 0 college education + 9 years work experience The kind of position-related experience includes: * Experience providing customer/end-user support of information systems, operating systems, software applications, and related hardware. * Working knowledge of typical business applications such as Microsoft Outlook, Word, Excel, Access, PowerPoint, OneNote, etc. * Basic knowledge of Networking, authentication, operation and navigation. * Good interpersonal skills to interact with diverse user community and groups. * Analytical skills required to support, maintain, train and trouble-shoot as * Must have excellent customer service skills including courtesy, honesty, discretion in conduct and confidentiality associated with all areas of the work environment.

Responsibilities

The Financial Systems Analyst II will maintain Financial Information Systems and provide support to end-user departments. This role includes system maintenance, user support, training, and addressing system issues.