OVERVIEW AND WHAT WE OFFER

• Mon - Friday 37.5hrs
• Location -
• Refer a friend for £1000 bonus which is unlimited!
• Generous holiday entitlement
• Day off for your birthday
• Staff Awards
• Hotel and airline discounts
• Employee Assistance Programme

WHO WE ARE AND WHAT WE DO

We’re a global, multi award winning Business Travel Company and we make business travel straightforward! By getting our customers where they need to be for work, safely, efficiently, and cost-effectively. We do this through a fusion of cutting-edge-technology and exceptional customer service.
Our team comprises of over 800 industry experts, delivering the right service at exactly the right moment, we are the trusted provider of hassle-free travel management programmes for progressive businesses and organisations everywhere.
Our people Are the heartbeat of our business and we invest heavily in training and development through our dedicated training academy and personal career development growth programmes
Clarity Business Travel company and a top 10 UK-based Travel Management Company which is part of The Portman Travel Group click here to view our LinkedIn Careers Page and includes Brighter Event, Elegant Resorts, If Only and Destination Sports Group

SKILLS AND EXPERIENCE

Prior experience in a similar billing or financial operations leadership role is strongly preferred.
Demonstrated ability to lead, mentor, and develop teams effectively.
High attention to detail and a commitment to accuracy and quality.
Thrives in fast-paced, dynamic environments, with a proactive approach to problem-solving.
Strong communication skills, with the ability to liaise confidently across departments and with external partners.
Proficient in Microsoft Office applications and comfortable using billing or ERP systems.
Capable of working under pressure and meeting tight deadlines while maintaining professionalism

The Financial Transactions Team Leader plays a pivotal role in ensuring the effective and timely execution of all Financial Transactions processes. This position is instrumental in driving cultural and process improvements, enhancing team performance, and supporting the Financial Transactions Team in achieving its strategic objectives. The successful candidate will act as a key liaison between internal stakeholders, suppliers, and clients, while fostering a high-performing, customer-focused team environment.
Operational – Key Tasks
Lead and manage the Financial Transactions Team, conducting regular 121 meetings and team sessions to support performance and development.
Provide direction and prioritisation support to the team to ensure all un-invoiced bookings and outstanding queries are addressed efficiently.
Collaborate closely with the line manager and third-party stakeholders to maximise the volume of bookings processed via automated invoicing.
Partner with the line manager and the MI Team to design, produce, and deliver insightful reports for Senior Management.
Drive continuous improvements in Financial Transactions processes, identifying efficiencies and performance enhancements.
Manage communication with high-risk clients / suppliers to resolve queries or complaints promptly and professionally.
Work with internal departments to optimise the overall financial journey and improve stakeholder experiences.
Monitor and review team performance standards to ensure consistent delivery of high-quality Financial Transactions.
Build and maintain strong relationships with key internal and external partners.
Support and contribute to projects impacting the Financial Transactions function, providing subject-matter expertise and leadership.
Exemplify and promote the company values of Listen, Adapt, Deliver in all interactions and decisions, championing operational excellence.
People Management
Consider PDPs and set expectation on appraisals and 121s (All employees should have as a minimum 2 reviews each year, at mid and end of year) 121s should be regular as required based on the individual, weekly, biweekly or monthly as a minimum.
Manage, support and coach individual and team performance.
Maximise individual and team results by increasing productivity and improving overall performance
Encourage a customer focused working environment with clear responsibilities and expectations for team members.
Hold regular team talks with the team to ensure they are kept informed about performance against targets and key business issues.
Be an ambassador of our brand and create a culture where people are motivated and can thrive
Champion wellbeing and support mental health within your team – creating a safe space for conversations, supporting with change, taking part in Healthy space activities and encouraging a healthy work life balance.
Be an inspiring leader who embraces our managers commitments to support a motivated workforce, working collaboratively to achieve business priorities through our values and guiding principles.