SERVICE MANAGER – FINE DINING RESTAURANT, PHILADELPHIA, PA

Are you a hospitality professional with a passion for exceptional service and impeccable dining experiences? We are a renowned fine dining establishment nestled in the heart of Philadelphia, PA, seeking an experienced Service Manager to join our esteemed leadership team. Our restaurant is celebrated for its commitment to culinary excellence, an elevated ambiance, and a guest-centric philosophy that has made us an iconic destination for discerning diners.
The Service Manager plays a critical role in maintaining our restaurant’s reputation for outstanding service. This position requires a strategic leader who excels in team management, motivates staff to exceed guest expectations, and ensures the seamless execution of front-of-house operations. Join us and become part of an award-winning team where your skills and leadership will shape unforgettable dining experiences.

QUALIFICATIONS:

• Bachelor’s degree in Hospitality Management or a related field preferred; significant industry experience may substitute.
• 3-5 years of leadership experience in a fine dining or luxury hospitality environment.
• Exceptional communication, organizational, and interpersonal skills.
• Proven ability to lead, mentor, and inspire a diverse team to achieve success in a high-pressure setting.
• Extensive knowledge of fine dining service standards, wine pairing, and upscale culinary trends.

• Oversee daily front-of-house operations, ensuring exceptional service standards align with the restaurant’s fine dining reputation.
• Recruit, train, and develop an elite team of service staff, fostering a culture of professionalism and excellence.
• Collaborate with the kitchen and bar teams to streamline service efficiency and maintain flawless communication.
• Handle escalated guest feedback with poise, turning challenges into opportunities to exceed expectations.
• Manage scheduling, labor budgets, and inventory control to optimize operational performance.
• Maintain strict adherence to health, safety, and sanitation regulations to uphold the highest industry standards.