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Finnish customer service roles in Sofia Bulgaria - Relocation Package at Mercier Consultancy

Sofia, Sofia-City, Bulgaria -

Full Time

Start Date

Immediate

Expiry Date

17 May, 26

Salary

0.0

Posted On

16 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Finnish, English, Customer Support, Problem-solving, Communication, Attention to detail, Organizational skills, CRM systems

Industry

Holding Companies

Description

Mercier Consultancy is thrilled to offer exciting opportunities for Finnish Speaking Customer Service Representatives in Sofia, Bulgaria, complete with a relocation package. We are searching for energetic and customer-focused individuals who are ready to make a difference in our client's experience. As a Customer Service Representative, you will be responsible for supporting our Finnish-speaking customers, ensuring their inquiries are handled with care and professionalism. Your role will be vital in maintaining our commitment to exceptional customer service and client satisfaction. Responsibilities Provide high-quality customer support in Finnish and English through various communication platforms Identify and resolve customer inquiries and issues efficiently Document all customer interactions accurately in the CRM system Collaborate with team members to resolve complex issues and improve service delivery Collect feedback from customers to enhance our services Stay updated on product knowledge and process changes Participate in training and development to improve your skills and knowledge Fluency in Finnish and English with strong communication skills Previous experience in customer service is highly desirable Strong problem-solving skills and a customer-oriented approach Ability to work in a fast-paced environment while managing multiple tasks Excellent attention to detail and organizational skills Commitment to providing outstanding service and ensuring customer satisfaction Familiarity with CRM systems or customer service software is an advantage Competitive Monthly Salary Relocation paid to Bulgaria Help finding apartment Paid training and growth possibilities and more

Responsibilities

The representative will be responsible for supporting Finnish-speaking customers by handling their inquiries with care and professionalism across various communication platforms. Key duties include identifying and resolving issues efficiently, documenting interactions in the CRM, and collaborating with the team to enhance service delivery.