Finnish Speaking Customer Experience Specialist (on-site) at Eco Plus Solutions AB

Lisbon, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

26 Sep, 26

Salary

1550.0

Posted On

28 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Finnish Fluency, English Proficiency, Customer Experience, Omnichannel Support, Technical Troubleshooting, CRM Management, Interpersonal Communication, Empathy, Problem Solving, Digital Literacy

Industry

Business Consulting and Services

Description

Are you a people person with a knack for communication and a desire to help others succeed? If you are a fluent Finnish speaker looking to launch a fulfilling career in a gorgeous, sun-drenched European capital, we want to hear from you! We are currently hiring motivated and energetic Finnish-Speaking Customer Experience Specialists to become part of our expanding international team in Lisbon, Portugal. In this fully on-site role based at our contemporary, easily accessible office, you will serve as the voice of a globally recognized leader in household appliances and consumer electronics, delivering top-tier support to their Nordic clientele. Your Responsibilities Your primary mission is to elevate standard customer service requests into outstanding, memorable experiences that build brand loyalty. Omnichannel Support: Respond to incoming requests from Finnish-speaking clients via telephone, email, and live chat, answering questions about product capabilities, delivery timelines, setups, warranties, and orders. Technical Troubleshooting: Listen carefully to issues regarding home appliances and electronics, determine the root cause, and offer straightforward fixes or loop in the technical repair network. Information Management: Keep precise records of all customer communications, feedback, and resolutions within our CRM system for smooth tracking. Brand Advocacy: Stay educated on the company's latest tech, product catalog, and core values, representing the organization with genuine empathy and professionalism. Ongoing Growth: Attend fully paid training workshops to keep your knowledge sharp regarding new merchandise and customer care techniques. Candidate Profile While background experience is great, we prioritize a great attitude, empathy, and strong interpersonal skills. We provide comprehensive training to ensure you hit the ground running. Minimum Requirements: Linguistic Proficiency: Native or near-native fluency in Finnish (C1/C2), coupled with a solid working knowledge of English (B2). Location/Mobility: You must already live in Lisbon, or be fully prepared and legally permitted to relocate to Portugal independently. Core Mindset: A patient, solution-focused communication style centered around customer satisfaction. Technical Literacy: Ability to comfortably navigate multiple computer programs and learn new digital platforms quickly. Preferred Qualifications: Previous experience in retail, call centers, hospitality, or tech support is a plus, but not required. An enthusiasm for consumer electronics, smart home innovations, or modern appliances. Work Schedule Days & Hours: 5 days a week, 8 hours per day. Shift Time: 07:00 to 16:00. Work-Life Balance: Wrap up your workday early and spend your afternoons and evenings enjoying Lisbon's vibrant nightlife, rich culture, and beautiful beaches! Salary & Perks We provide a robust compensation plan that ensures financial peace of mind while rewarding excellent results: Base Salary: €1,400 gross per month, distributed 14 times per year (matching local summer and Christmas bonus structures). Language Premium: An extra €150 monthly allowance for utilizing your Finnish skills. Performance Bonus: Up to €100 monthly based on hitting quality and efficiency metrics. Meal Stipend: €7 per day worked, which adds roughly €140 to €150 net extra to your monthly take-home pay. Insurance: Full private medical and life insurance coverage effective from your very first day on the job. Advancement: Clear internal tracks for upward mobility into leadership, QA, or training roles. Workplace Culture: A vibrant, multicultural environment featuring regular team events and highly supportive management. Crucial Information Regarding Relocation Please be aware that no relocation assistance, moving stipend, or flight reimbursement is available for this role. Candidates applying from outside Portugal must completely arrange and finance their own travel, legal documentation, and housing in Lisbon independently. How to Apply If you are thrilled about the prospect of growing your career in sunny Lisbon, select Apply Now and send over your current CV written in English!

Responsibilities

Provide omnichannel support to Finnish-speaking clients regarding household appliances and consumer electronics via phone, email, and chat. Handle technical troubleshooting and maintain precise customer records within the CRM system.