Finnish Speaking Customer Service for Cloud Services Provider - Work In Gre at Mercier Consultancy MD

, , Finland -

Full Time

Start Date

Immediate

Expiry Date

12 Apr, 26

Salary

0.0

Posted On

12 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Finnish Language, Communication Skills, Technical Support, Problem-Solving, Cloud Services, CRM Systems, Account Management, Subscription Management, Troubleshooting, Customer Advocacy, Fast-Paced Environment, Technical Knowledge, Flexibility

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is delighted to announce a unique opportunity for Finnish Speaking Customer Service Representatives for a leading Cloud Services Provider, located in beautiful Greece. This position is perfect for individuals who are enthusiastic about technology and cloud solutions while delivering top-tier customer support. As a Finnish-speaking representative, you will assist clients in navigating their cloud service inquiries, ensuring a seamless and satisfying experience. Key Responsibilities Manage customer inquiries regarding cloud services, products, and solutions via phone, email, and chat in Finnish. Provide detailed information on service features, pricing, and technical specifications. Assist customers with account-related inquiries, subscription management, and technical support. Resolve customer complaints and technical issues efficiently, maintaining high satisfaction levels. Document all customer interactions accurately in the CRM system. Collaborate with technical teams to ensure timely resolution of complex issues and improve customer experience. Stay informed about the latest trends in cloud technology to provide informed support to clients. Fluency in Finnish (both written and spoken) is essential; knowledge of English is a plus. Experience in customer service, preferably within the technology or cloud services sector. Strong communication skills with a focus on customer advocacy and satisfaction. Excellent troubleshooting and problem-solving abilities. Ability to manage multiple inquiries effectively in a fast-paced environment. Familiarity with customer relationship management (CRM) systems and basic technical knowledge of cloud services. Willingness to relocate and work in Greece, with flexibility in working hours as needed. Competitive Monthly Salary 2 Extra Salaries Per Year Fully Paid Relocation Package Fully Paid Training Health Insurance And Much More...

Responsibilities

The representative will manage customer inquiries regarding cloud services and assist with account-related inquiries and technical support. They will also resolve customer complaints and document interactions in the CRM system.