JOIN US IN SHAPING THE FUTURE OF RECRUITMENT!

Teamtailor is a fast-growing Employer Branding and ATS platform, used by 8,000+ companies and over 200,000 users across 90 countries.
Working at Teamtailor means joining an international tech company where you’ll have real impact, plenty of responsibility, and lots of fun along the way.
We’re proud of our diverse team and believe that different backgrounds, experiences, and perspectives make us stronger. There’s no one-size-fits-all here - just people who share our vision and want to make a difference.
Right now, we’re growing our Customer Support team and looking for a Finnish-speaking Support Agent based in our Helsinki office.
The CS Team on our company trip to Spain

ABOUT THE ROLE:

As a member of our Customer Support team, you’ll be the voice of Teamtailor, helping users and making sure they have a great experience every time they reach out. We’re proud of our fast response times (average 2 minutes) and a 98% customer satisfaction score.

WHAT YOU’LL BE DOING:

Provide friendly, fast support via live chat (Intercom), email, and occasionally by phone
Troubleshoot technical issues and collaborate closely with our tech team to solve complex cases
Gather and share customer feedback with our product team
Identify, verify, and report bugs - and keep customers in the loop
Create helpful self-service content (FAQs, guides, etc.)
Build strong relationships by being proactive and genuinely helpful