Finnish-speaking Night Shift Customer Support Agent - iGaming Company in Ma at Next Job Abroad

Jyväskylä, Central Finland, Finland -

Full Time

Start Date

Immediate

Expiry Date

27 Jun, 26

Salary

0.0

Posted On

30 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Finnish, English, Customer Support, Live Chat, Email Support, Account Questions, Player Verification, KYC, Document Processing, Payments, Responsible Gaming, Identifying Suspicious Behaviour, Issue Investigation, Case Escalation, Risk Spotting, Problem-Solving

Industry

Human Resources Services

Description

Night Shift Customer Support Agent – Live & Work in Malta (iGaming) Some people run on coffee. Others run on moonlight. If you’re sharp at night, experienced in customer support, and want an international career in iGaming, this is your lane. We’re hiring for an established iGaming company in Malta, one of Europe’s main hubs for online gaming, tech, and international careers. What you’ll be doing You’ll be the first point of contact for players via: Live chat Email You’ll handle: Account questions Player verification (KYC) & document processing Payments & account-related queries Responsible Gaming situations Identifying suspicious behaviour Investigating issues and providing solutions You’ll also: Escalate complex or sensitive cases Spot risks and unusual activity Promote relevant services where appropriate Deliver first-contact resolution whenever possible This role combines customer care, security awareness, and problem-solving. About You Fluent English + Finnish Proven experience in customer support (chat/email based) Comfortable working night shifts Good judgment and attention to detail Ability to work independently Calm, structured communication style We’re looking for people who already know how to: Work with live chat, email and customer cases Handle multiple conversations at once Stay professional in fast-paced environments Understand service, systems and customer responsibility Experience in iGaming is a big plus. What’s included Relocation support within the EU Night shift allowance Health insurance Commute allowance Access to gym, sauna & recovery facilities International, close-knit team Real responsibility from the start The international experience Working in iGaming means: - Multicultural colleagues - English-speaking work environment - Modern digital industry - Fast career learning curve - A social, team-driven workplace This role is for you if: You already know customer support You want to work in iGaming You prefer nights over mornings You want an international life in Malta Not everyone thrives at night. But if you do, this is a strong career move.

Responsibilities

The agent will serve as the primary contact for players via live chat and email, handling account inquiries, player verification (KYC), payment issues, and responsible gaming situations. Key duties also involve investigating issues, escalating complex cases, spotting risks, and aiming for first-contact resolution.