Finnish-speaking Night Shift Customer Support Agent - iGaming in Malta at Next Job Abroad

Helsinki, Uusimaa, Finland -

Full Time

Start Date

Immediate

Expiry Date

28 Apr, 26

Salary

0.0

Posted On

28 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Finnish, English, Customer Support, Live Chat, Email Support, Handling Multiple Conversations, Fast-Paced Environments, System Understanding, Customer Responsibility, Account Questions, Player Verification (KYC), Payments Queries, Responsible Gaming, Identifying Suspicious Behaviour, Problem-Solving, Independent Work

Industry

Human Resources Services

Description

Night Shift Customer Support Agent – Live & Work in Malta (iGaming) Some people run on coffee. Others run on moonlight. If you’re sharp at night, experienced in customer support, and want an international career in iGaming, this is your lane. We’re hiring for an established iGaming company in Malta, one of Europe’s main hubs for online gaming, tech, and international careers. Why Malta? This isn’t just a job location, it’s a lifestyle shift. Living in Malta means: - Mediterranean climate - Sea views, beaches & after-work swims - International community - English-speaking environment - Easy travel across Europe - Huge social scene within iGaming & tech You work nights. You enjoy days most people sit in offices for. Why this role is perfect for night owls This is a night shift position after training. Ideal if you: ✔ Focus better in the evening ✔ Like calmer, more independent shifts ✔ Prefer a different rhythm than the 9–5 world ✔ Want daytime freedom in Malta Training is done during daytime hours — then you move into night operations. You need previous experience in customer support. We’re looking for people who already know how to: Work with live chat, email and customer cases Handle multiple conversations at once Stay professional in fast-paced environments Understand service, systems and customer responsibility Experience in iGaming is a big plus. What you’ll be doing You’ll be the first point of contact for players via: Live chat Email You’ll handle: Account questions Player verification (KYC) & document processing Payments & account-related queries Responsible Gaming situations Identifying suspicious behaviour Investigating issues and providing solutions You’ll also: Escalate complex or sensitive cases Spot risks and unusual activity Promote relevant services where appropriate Deliver first-contact resolution whenever possible This role combines customer care, security awareness, and problem-solving. Fluent English + Finnish Proven experience in customer support (chat/email based) Comfortable working night shifts Good judgment and attention to detail Ability to work independently Calm, structured communication style Why iGaming experience matters This role gives exposure to: Payments & digital platforms Compliance & KYC processes Responsible Gaming Security and fraud awareness These skills are highly transferable inside the industry — many people grow into Fraud, Compliance, Payments, VIP or Senior roles from here. Relocation support within the EU Night shift allowance Health insurance Commute allowance Access to gym, sauna & recovery facilities International, close-knit team Real responsibility from the start This role is for you if: You already know customer support You want to work in iGaming You prefer nights over mornings You want an international life in Malta Not everyone thrives at night. But if you do, this is a strong career move.

Responsibilities

The agent will serve as the primary contact for players via live chat and email, handling account questions, KYC processes, payments, and responsible gaming situations. This involves investigating issues, escalating complex cases, spotting risks, and aiming for first-contact resolution.