Job Description:
JOB SUMMARY:
The Technician II - Life Safety installs, troubleshoots, repairs, and configures various types of fire alarm systems. Responds to customer service calls in a timely, and efficient manner, troubleshoots, and repairs as needed. Performs service tasks required to fulfill service requirements for time, material, emergency service, test, and inspect contractual agreements. Completes necessary documentation in accordance with the companies Service guidelines. Communicates with central dispatch on current work order status and receives updates on outstanding customer issues daily following the Service process. Participates in an after-hours service program. Assists in installation projects during non-utilized time.
PHYSICAL AND MENTAL REQUIREMENTS:
- Must be self-motivated, positive in approach, and present a professional image.
- Must possess critical thinking skills, as well as the ability to effectively read, write, and give oral presentation(s).
- Must be able to act as the Company liaison for interface with customer representative(s).
- Must have proven skill level to interpret blueprints and other service documents, including but not limited to, specifications, reporting, and quality requirements.
- Must be able to travel within the branch territory and/or regional territory as needed.
- Must be able to work at various heights using a ladder and in confined spaces, must be able to lift 50 pounds, and move up to 75 pounds
- Must be able to stand and walk very large job sites regularly.
- Regular attendance is mandatory
EDUCATION, CERTIFICATION, LICENSE, AND SKILL REQUIREMENTS:
- Must possess at least a High School diploma or GED equivalency.
- Must possess a minimum of 3 to 5 years of experience in the fire alarm industry.
- Must possess a minimum of six (6) months supervisory and/or managerial experience.
- Must possess and be able to effectively use the tools listed above.
- Must have proven skill level to interpret blueprints and other project documents, including but not limited to, specifications, reporting and quality requirements.
- Must be highly competent with a computer, knowledge of RS232, RS485, Ethernet, TCP/IP protocols, and be able comprehend software programs for the required systems
- Must be proficient with Microsoft Office (Word, Excel and MS Project).
- Must be able to pass a background check for an Alarm Agent License or have a current Alarm Agent License.
- Must possess system certifications from various manufacturers. Simplex certification preferred
- Must meet Company minimum driving standards.
Minimum Years of Experience: 0-2 License Required: No Minimum Education: High School Overview:
IES is a national provider of industrial products and infrastructure services to a variety of end markets, including electrical, mechanical and communications contracting solutions for the commercial, industrial, residential and renewable energy markets. IES is publicly traded on NASDAQ under the symbol IESC. As of the end of IES’s 2020 fiscal year ending September 30, 2020, IES produced over $1.19 billion in revenue and employed over 5000 employees at over 79 domestic locations across the United States. IES is an Equal Employment Opportunity Employer: Minorities, Females. Gender Identity, Sexual Orientation, Individuals with Disabilities, Protected Veterans Encouraged to Apply.
From office buildings to wind farms, industrial complexes to housing developments, our employees and design professionals design, build, and maintain the systems that empower lives.
- Our commitment to our employees is reflected by our actions:
- Safety is Priority One – and our record shows it
- Competitive Pay
- Company 401K plan with Employer Contribution Match
- Company Paid Time Off
- Company Paid Life Insurance
- Choice of Medical Coverage including Prescription and Short Term Disability Plans
- Choice of Dental and Vision Coverage
- Optional Long-term Disability, Critical Illness, Accident, Legal and Pet Coverage
- Auto and Home Insurance Discount Programs
EEO Statement:
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