QUALIFICATIONS

• Minimum 3-5 years of experience in fire alarm monitoring at a UL monitoring facility preferred, but not required.
• Knowledge of fire alarm systems, monitoring protocols, and NFPA 72 requirements.
• Strong organizational and data review skills.
• Proficiency in alarm monitoring databases and reporting tools.
• Communication and vendor management skills.

Alarm Signal Oversight

• Monitor and respond runaway, late-to-test, communication failure signals from fire alarm systems.
• Track recurring issues and coordinate with alarm managers to generate service calls.
• Develop and implement a repeatable onboarding and offboarding procedure for customers.
• Manage call lists and updates to customer accounts in coordination with management.

Alarm History and Reporting

• Access monitoring records to support alarm team for activity reporting, including activations, false alarms, and system faults.
• Analyze historical data to identify patterns or areas of concern.
• Prepare and distribute weekly reports to internal managers that include active locations, trouble locations, and canceled locations.

Monitoring Relationship Management

• Maintain all fire alarm monitoring service contracts.
• Ensure contracts are up-to-date and aligned with organizational requirements.
• Serve as the primary liaison between monitoring service providers and internal teams.
• Integrate acquired monitoring accounts from a business acquisition to our primary vendor.

Compliance and Documentation

• Ensure adherence to all local, state, and national fire code requirements (e.g., NFPA 72).
• Maintain UL certificates in jurisdictions that require UL listing
• Assist with internal and external audits related to fire alarm monitoring and compliance.
• Create SOPs and support training initiatives related to alarm monitoring procedures and response protocols.