JOIN OUR TEAM AS AN AREA SERVICE ENGINEER AT ASEL INTEGRATED SECURITY SOLUTIONS! WORKING ACROSS THE BOURNEMOUTH AND SW REGIONS

At ASEL, we are pioneers in designing, developing, and delivering tailored security solutions that fuse innovative technology, skilled personnel, and effective processes to drive tangible results. As industry leaders in security risk modeling, we use data and insights to empower our clients, enhancing their strategies, minimizing risks, and reducing costs.

POSITION OVERVIEW

We are looking for a dedicated Area Service Engineer to join our dynamic team. In this role, you will take charge of service and maintenance requests from our Service Desk, as well as undertake small project work as needed. You will be part of our out-of-hours on-call rota, ensuring that our customers receive exceptional service 24/7.
This is not just a job but an opportunity to be part of a growing organisation that values professionalism and strong customer relationships. You’ll have the chance to make a difference in your service area while representing ASEL with pride and approachability.

YOUR SKILLS AND EXPERIENCE

• A solid understanding of CCTV, Intruder, Access Control, and Fire systems is essential.
• A commitment to continuous learning, with ASEL providing ongoing training in company-specific procedures and other relevant areas.
• A friendly and approachable demeanor, with a knack for building strong relationships with customers and colleagues alike.

WHAT YOU’LL DO

• Manage Your Service Area: Take ownership of service calls within your allocated area and ensure a high standard of service delivery at all times.
• Communicate Effectively: Keep your Line Manager or Supervisor informed about outstanding issues and engage proactively to minimize revisit calls.
• Promote ASEL’s Values: Be an ambassador for ASEL, showcasing our commitment to professionalism, customer care, and best practices in all interactions.
• Collaborate: Work closely with our Service Team to complete any other reasonable duties in a timely and efficient manner.

KEY RESPONSIBILITIES INCLUDE:

• Ensuring the smooth operation of your designated service area.
• Maintaining professionalism while troubleshooting and resolving client issues.
• Being vigilant about adhering to SLAs and always aiming to provide first-call solutions.
• Maintaining a positive image for ASEL through your appearance and conduct.
• Keeping your service vehicle well-maintained and clean.