SERVICE ENGINEER SUPERVISOR - FIRE & SECURITY

Are you an experienced Fire & Security Team Supervisor? Or are you a Senior Engineer with some experience leading teams, ready to take the next step in your career?
This is a fantastic opportunity to move into a supervisory position, leading a skilled team of engineers and ensuring the highest standards of service, compliance, and customer satisfaction across a wide portfolio of clients.
We’re looking for a hands-on Engineering Supervisor who thrives on responsibility, enjoys developing others, and wants to be part of a forward-thinking business that invests in both people and technology.

ABOUT YOU

We’re looking for someone who has:

• Minimum 5 years’ experience in the Fire & Security industry
• Strong knowledge of Fire Alarms, Intruder Alarms, CCTV, PAVA, Access Control or Door Entry Systems
• Excellent leadership and organisational skills
• The ability to provide technical support and mentor engineers
• A passion for delivering quality service and ensuring compliance

If you’re a Senior Engineer looking to take the next step into supervision, or already supervising and want to be part of a company where you can make a real impact, this role is ideal.

THE ROLE

As a Service Engineer Supervisor, you’ll play a pivotal role in the day to day running of the service and maintenance team. Reporting to the Head of Engineering, you’ll act as the go to point for escalations, technical guidance, and compliance checks, while still getting involved with more complex service and maintenance tasks yourself.

YOUR RESPONSIBILITIES WILL INCLUDE:

• Leading & Supervising Engineers - providing day to day guidance, carrying out performance monitoring, and ensuring work is delivered to the highest standards.
• Quality & Compliance - championing NSI standards, delivering toolbox talks, and ensuring systems are fully compliant with regulations.
• Technical Support - assisting with complex faults, root cause analysis, and driving continuous improvement across the department.
• Client Interaction - building strong relationships, providing updates, resolving escalations, and ensuring customer satisfaction.
• Training & Development - assessing skills, identifying training needs, and supporting the growth of your engineering team.
  This is primarily a field-based role with occasional office time, giving you the best of both worlds: staying technically sharp while shaping the standards and success of your team.