Fire Dispatcher at V2X

Saint Helena, California, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Sep, 26

Salary

0.0

Posted On

25 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Emergency Telecommunications, Computer-Aided Dispatch (CAD), Incident Command System (ICS), Radio Communications, Emergency Resource Coordination, Crisis Management, Multitasking Under Stress, Incident Information Intake, Call Prioritization, Geographic Navigation, Verbal Communication, Written Communication

Industry

Defense and Space Manufacturing

Description

Overview The Fire Dispatcher serves as a critical communications link between emergency callers and fire and emergency services personnel. Operating from the Emergency Communications Center (ECC), the incumbent is responsible for receiving, evaluating, and processing emergency and non-emergency calls for service. Utilizing Computer-Aided Dispatch (CAD) systems and two-way radio communications, the Dispatcher coordinates the timely deployment of firefighting and rescue resources in accordance with established DoD, NFPA, and installation protocols. This position is located on Ascension Island and operates within a remote, austere environment. The incumbent must demonstrate proficiency in emergency telecommunications, possess a comprehensive understanding of the island's geography, and maintain operational readiness in support of airfield, structural, and mutual aid response operations. Duties are performed under minimal supervision and require sound judgment, multitasking under stress, and adherence to mission-critical procedures that support the safety of personnel and continuity of operations. Responsibilities Receive Emergency Communications: Monitor designated radio frequencies, landlines, and emergency communication systems to receive and acknowledge fire, medical, and hazardous incident notifications from installation personnel, mutual aid agencies, and the general public. Conduct Incident Information Intake: Rapidly and accurately obtain all essential data related to emergency events, including geographic location, incident classification, severity level, known hazards, and personnel or property at risk. Evaluate and Prioritize Calls for Service: Apply established DoD and installation-specific protocols to assess the urgency of incoming calls. Assign response priorities based on life safety, property protection, and mission continuity considerations. Initiate and Coordinate Emergency Dispatch: Utilize Computer-Aided Dispatch (CAD) systems and standardized alerting procedures to deploy appropriate firefighting, rescue, and support resources. Ensure alignment with Incident Command System (ICS) structure and operational readiness standards. Maintain Operational Communications: Serve as the central point of contact between the Emergency Communications Center and responding units. Provide real-time incident updates, logistical coordination, and support requests throughout the duration of each event. Qualifications Education: A high school diploma or equivalent is required. Additional education may be substituted with relevant experience that demonstrates equivalent knowledge, skills, and abilities necessary to perform the duties of the position. Postsecondary coursework in emergency communications, fire science, or related fields is desirable. Certifications: All certifications must be accredited through the DoD Fire and Emergency Services Certification Program, IFSAC, or ProBoard, and must comply with the requirements outlined in DoDI 6055.06 and AFI 32-2001. The following certifications are required: Hazardous Materials Awareness Telecommunicator I Telecommunicator II CPR Certification from the American Heart Association or American Red Cross Experience: A minimum of one (1) year of documented experience performing duties as a Fire Dispatcher or Emergency Communications Operator within a fire and emergency services organization. Demonstrated ability to communicate clearly and effectively—both verbally and in writing—while managing multiple, concurrent communication tasks in high-stress situations. Proven ability to analyze incident information rapidly and apply sound judgment to prioritize calls and dispatch appropriate emergency resources. Proficiency in operating Computer-Aided Dispatch (CAD) systems, two-way land mobile radios, and other emergency communication platforms Other Requirements: Must possess thorough knowledge of emergency response protocols, including the Incident Command System (ICS) and radio communications procedures. Must demonstrate working familiarity with the geographic layout, roadways, and landmarks of Ascension Island to accurately direct emergency response units. Ability to work rotating shifts, weekends, holidays, and extended duty periods as required by 24/7 operational coverage. Must meet all applicable security clearance and background investigation requirements for access to ECC systems and communications networks. Must be fluent in English, both spoken and written. Skills and Technology Used: Remote Location: Position is based on Ascension Island, a remote U.S. installation in the South Atlantic Ocean. Living and working conditions may include limited access to amenities and extended periods on-island without rotation. Shift Work: The Emergency Communications Center operates 24/7. The incumbent must be available for rotating shifts, including nights, weekends, and holidays, as part of a continuous coverage schedule. High-Pressure Environment: Dispatcher duties involve real-time coordination of emergency responses under time-sensitive and potentially life-threatening circumstances. The ability to remain calm, focused, and decisive is essential. Technical Proficiency: Must be skilled in the use of CAD systems, multi-line telephones, digital mapping systems, GIS platforms, radio consoles, and emergency alerting and tracking systems. Working Environment: Work is performed primarily in a secure Emergency Communications Center (ECC) located within a fire station or operations facility. The environment is climate-controlled but mission-driven, requiring extended periods of focused activity under potentially high-stress conditions. Personnel may be required to sit or remain at a workstation for prolonged periods while monitoring multiple communication channels and coordinating emergency responses. The incumbent may be exposed to the following conditions: Ambient Noise: Moderate to high levels of background noise due to multiple radios, telephones, alarms, and concurrent voice communications. Clear verbal communication may require raised voice levels. Operational Stress: High call volume, simultaneous incident coordination, and dynamic emergency situations may produce mental fatigue and require rapid decision-making under pressure. Mission-Driven Schedules: Work may include rotating shifts, weekends, holidays, and overnight hours to ensure 24/7 operational coverage. Extended shifts may be necessary during contingency or emergency operations. The position does not typically involve outdoor or fieldwork; however, occasional interaction with field responders and support for live incident operations requires awareness of operational hazards and effective communication in critical environments. At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.

Responsibilities

The Fire Dispatcher manages emergency and non-emergency communications, coordinating the deployment of firefighting and rescue resources via CAD systems and radio. They serve as the central link between callers and responders to ensure timely emergency service delivery on Ascension Island.