Job Title: Fire Inspection Scheduler II
Department: Service Dispatch (16)
Reports To: Service Manager
Classification: Non-Exempt
Company: All-Guard Alarm Systems, Inc.

POSITION SUMMARY:

The Fire Inspection Scheduler II is responsible for organizing, coordinating, and optimizing the scheduling of fire system inspections across residential, commercial, and industrial locations. This role involves direct communication with customers, technicians, and internal departments to ensure inspections are completed efficiently and in compliance with all applicable codes and customer requirements. The Scheduler II position requires strong organizational skills, attention to detail, excellent communication, and the ability to make quick decisions in a dynamic environment.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:

• Standard office environment; low to moderate noise level
• Frequent use of computer, telephone, and office equipment
• Occasional lifting up to 25 lbs
• Sitting for extended periods; occasional walking, standing, bending

• Schedule and dispatch technicians for fire inspections, service calls, installations, and emergency repairs using company software (e.g., DICE, FIREINSPEC).
• Develop and manage daily, weekly, and monthly inspection calendars to maximize technician efficiency based on geography, skill, and availability.
• Communicate with customers to confirm appointments, reschedule when necessary, and provide service updates.
• Review inspection logs and ensure timely follow-up on missed or incomplete inspections.
• Coordinate closely with Sales and Compliance teams to ensure all inspections are completed within required timelines.
• Input, update, and maintain accurate data in dispatch and scheduling systems.
• Respond to incoming service requests and inquiries via phone, email, or internal ticketing system.
• Monitor technician locations and status through GPS and update schedules accordingly.
• Provide support to field technicians, including relaying updates, technical documentation, and customer information.
• Track and report service outcomes, missed appointments, and customer satisfaction concerns.
• Assist in resolving customer complaints or scheduling issues in a timely, professional manner.
• Maintain dispatch logs, service reports, and inspection records in an organized and compliant manner.
• Support internal audits by providing accurate scheduling records and inspection documentation