Since 1987, Mitie’s 68,000 employees, have been serving companies and communities across the world. We’re the UK’s leading facilities management company. Our clients range from banks to retailers, hospitals to schools, and critical government sites. We make a positive difference to millions of people, every day, and we’re very proud of this. Join us and together there’s no limit to what we can achieve.
Fire & Security Engineer
Location: Dudley, DY1 2HQ

You will be responsible to carry out System Maintenance, fault finding, reactive & minor or extra works to, Automatic Fire, Fire Extinguishing-Gas Suppression, Fire Aspiration Alarm Systems, Fire Dampers and or Security Systems.

• Comply with policies relating to Health, Safety, Security, Environment, and Technical Compliance issuesthat affect the customer and employees.
• Assist colleagues when required.
• Ensure all relevant engineering practices are adhered to - report any inconsistencies to a senior engineeror your service supervisor.
• Ensure all jobs, maintenance or remedial works are attended to where possible, escalate to yoursupervisor or a senior engineer and the office if delays or difficulties are encountered such as trafficdelays/vehicle problems resulting in late/non-attendance (public transport can be used where possible).
• We must ensure we still meet our client’s expectations and advise the client of any alterations/providean E.T.A and avoid cancellations.
• Update the site logbooks with details of all work carried out.
• To carry out any minor remedial/fault rectification works necessary during any PPM .
• Maintain company issued equipment in good condition and fit for purpose.
• Report immediately any damaged, stolen or missing company issued equipment to your Service Supervisor.
• Assist in the development of trainees, mentoring them in the working/best practice methods and report good progress or any areas of concern to your Service Supervisor.
• Ensure good timekeeping and housekeeping at all times, making sure you are setting the right example.
• Carry out all duties in accordance with Mitie Policies.
• Attend and prepare for engineer’s meetings when required.
• Ensure all systems worked upon are left operational where possible.
• Escalate urgent and critical problems prior to leaving site. Review alternative solutions, there is a need to be resourceful at all times.
• Correctly represent the company in company issued clothing.
• Attend training courses to extend knowledge and skillset of various manufacturers product

Qualifications & Experience

• At least 3 - 5 years, experience in the fire and security industry.
• Proven capacity to install, test, commission and service Fire Alarm Systems and/or Security Systems.
• Excellent servicing, diagnostic and fault-finding skills, with the ability to resolve by elimination or technicalrecommendations.
• Capacity to communicate with both external and internal customers in a professional and consistent manner.
• Computer Literate, good general IT skills including Microsoft Excel and Word.
• Understanding and ability of software programming on main line products.
• Assist the Minor/Major Projects Teams when required.

Personal Skills:

• To have the ability to work on own initiative with minimum supervision.
• To have the ability to fault find and resolve issues in a logical manner.
• To have good verbal and written communication skills, including to prepare reports/complete servicecall-out documentation.
• To have the ability to form good working relationships with colleagues, customers and outside bodies.
• Use initiative and have strong attention to detail considering the life safety industry we operate within.
• To have good organisational and time management skills.
• To have good customer facing skills.
• To comply with Health & Safety requirements

Please refer the Job description for details