Why Guelph:
When you join the City of Guelph, you join a team of over 2000 employees who deliver services the community relies on every day. Together, we are bringing to life Guelph’s vision of an inclusive, connected, and prosperous city where we look after each other and our environment. As a single tier municipality, we offer a variety of occupations and career specialities within our organization. Guided by the goals and objectives of the Future Guelph: Strategic Plan and committed to the Corporate Values of integrity, service, inclusion, wellness and learning, the candidate will aid in the achievement of the Community Vision for an inclusive, connected, prosperous city.

QUALIFICATIONS AND REQUIREMENTS

• Completion of post-secondary education in Computer Science or other related discipline.
• Considerable experience working with server administration, computer aided dispatch systems, records management, corporate telephony (Avaya/Cisco), and mobile technologies. Candidates with an equivalent education and experience may be considered.
• A valid Class G drivers licence with a good driving record. Successful candidates will be required to provide a current driver’s abstract prior to their start date to confirm their licence is held in good standing and that it has not been suspended or revoked under the Highway Traffic Act (HTA) or Criminal Code of Canada in the last 5 years. The City of Guelph will take into consideration the number of demerit points and/or nature of the infractions to determine if it meets our requirements.
• Experience with Windows, Microsoft Server operating systems, Active Directory, SQL, Motorola trunked radio systems and mobile technologies.
• Proven experience managing IT projects end-to-end, from initial planning and design through implementation and successful delivery of innovative solutions.
• Ability to communicate effectively with a diverse group of stakeholders including all levels of staff, management, vendors, and the general public.
• Demonstrated ability to work independently with minimal supervision, while also contributing effectively within collaborative environments.
• Excellent analytical and critical thinking abilities, with a proven capacity to solve complex problems and make sound decisions in dynamic environments.
• Excellent organizational skills with the ability to manage multiple assignments in order to meet deadlines.
• Experience working with or in Emergency Services will be an asset.
• Certifications such as A+ Certification, MCSE, Avaya telephony, Cisco networking and telephony and ITIL would be an asset.

• Interpret and translate business requests associated with Fire Services, streamline business processes, and work closely with Users/Managers and/or System Analysts to provide integrated solutions.
• Lead, coordinate, and manage change initiatives related to system enhancements.
• Develop, design, test, implement, and sustain quality solutions within Fire Services IT systems and databases.
• Analyze and implement system updates associated with revision maintenance, security, interfaces, and infrastructure.
• Contribute to the development of system policies and overall Fire Services application architecture.
• Lead or participate in upgrades and rollouts of applications.
• Work within existing software change management procedures to implement software updates, packaging, and deployments.
• Administer key Fire Department IT systems, including the records management system, computer-aided dispatch (CAD), mobile data terminals, and infrastructure supporting both primary and backup 911 dispatch centers, ensuring reliability and performance across all platforms.
• Collaborate with IT teams and subject matter experts to ensure the Fire Department’s records management and dispatch systems consistently meet performance, reliability, and support expectations.
• Act as technical and/or project lead on Fire Department’s related IT change initiatives.
• Serve as the lead technical contact during unexpected system outages, coordinating IT, Fire Services, and vendor resources to restore operations swiftly. Conduct post-incident reviews to identify root causes and document recommendations to prevent future disruptions.
• Oversee vendor service level agreements and contracts to ensure compliance with performance standards. Support contract negotiations and manage agreements throughout the application lifecycle, ensuring vendors meet established service levels.
• Develop and maintain technical documentation, integration maps, and user guides to support Fire Department IT systems; facilitate staff training on departmental applications; and assist in evaluating RFPs and drafting terms of reference.
• Collaborate with technology vendors to manage and maintain communications systems such as telephony and radio.
• Perform other related duties as assigned.