First Impression Workflow Coordinator at RR Donnelley

Washington, District of Columbia, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Apr, 26

Salary

6.5

Posted On

22 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Workflow Coordination, Administrative Support, Reprographics, Mail Services, Audio/Visual Equipment, Reception, Problem Solving, Attention to Detail, Communication Skills, Training, Quality Assurance, Time Management, Team Collaboration, Confidentiality, Decision Making

Industry

Marketing Services

Description

Company Description Williams Lea, by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world—especially within legal, financial, and professional services industries. We’re a people-powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it’s supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we’re the behind-the-scenes team making everything run smoothly. Job Description Schedule: Monday - Friday, 9:00am - 6:00pm The Workflow Coordinator for Office Services delivers exceptional customer service for our clients by coordinating workflow in one or more of the following areas: reprographics (copy) and mail services in both physical and digital environments, intake, hospitality, facilities, audio/visual, reception. Workflow Coordinators will support other Williams Lea service lines as needed, including but not limited to expense processing, accounts payable, or other back-office (administrative, virtual or shared) services. Job duties (* denotes an “essential function”) *Coordinate workflow within the team, prioritizing jobs and delegating duties to associates. *Assist the team in completing large or more complex jobs (i.e. large numbers of requests or high volumes of incoming/outgoing activities, expansive administrative support requests) *Ensure team provides outstanding service to client, while building strong customer relationships. *Immediately escalate any operational problems or issues to Lead, Supervisor or Manager. *Produce required reports on schedule. *Provide job intake services as prescribed by manager. *Read, interpret and understand all requests (emails, phone, in-person, and forms). *Communicate with manager and client on job or deadline issues. *Conduct and direct quality assurance process to maintain efficient workflow and assure client satisfaction. *Monitor workflow to ensure jobs are completed efficiently, accurately and within deadlines. *Assess incoming requests selecting the best equipment and/or resources for successful completion *Make sure team follows standard operating procedures at all times. *Train new employees on policies and procedures. Load copiers with paper and toner as needed. Maintain all logs and reporting documentation as required. Additional duties may include client or manager requests, such as setting-up conference rooms with audio/visual equipment and/or furniture configuration, mail and messenger services, food and beverage services, assist with reception coverage, manage multiple phone lines and/or visitor check-in. Must be able to lift up to 50 lbs. on a regular basis. Adhere to Williams Lea policies in addition to client site policies. Use equipment and supplies in a cost-efficient manner. Qualifications High school diploma or equivalent. Minimum of three years’ experience in office services preferably in a legal, banking or large corporate environment. Experience directing workflow in an organized manner to meet deadlines occurring quickly and simultaneously. Intermediate computer skills required, generally using Microsoft Office. Familiar with procedures supporting service line, such as mail, reprographics, or other administrative support services Skilled in the use of reprographics equipment, mail, phone and/or digital equipment and other office hardware and/or software, as applicable to service line. Demonstrates customer service skills needed to maintain effective working relationships with clients and team members through excellent, professional verbal and written communication skills. Attention to detail with emphasis on accuracy and quality. Ability to handle sensitive and/or confidential documents and information. Capable of demonstrating exemplary work ethics and professionalism at all times; maintains professional demeanor and composure at all customer service interactions. Ability to make independent decisions and use problem-solving skills and in line with appropriate standards/procedures. Excellent problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level. Must be able to interact effectively with multi-functional and diverse backgrounds in a fast-paced, team environment. Must be self-motivated with positive can-do attitude. Additional Information The rate of pay for this role at the noted RRD location is $6.500 / hour. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and visioncoverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts. All your information will be kept confidential according to EEO guidelines. It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing. #LI-MY1 #LI-on-site #WLNAT All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen. RRD is an Equal Opportunity Employer, including disability/veterans Department: Legal & Document Processing

Responsibilities

The Workflow Coordinator delivers exceptional customer service by coordinating workflow in areas such as reprographics and mail services. They also support other service lines and ensure that jobs are completed efficiently and accurately.