COMPANY OVERVIEW

Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.
IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.
Barron’s has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.

MINIMUM QUALIFICATIONS:

• Willingness to work shifts and weekends
• Technology enthusiast
• Good communication and problem-solving skills
• A keen desire to explore and learn new concepts, systems and technologies.

PREFERRED QUALIFICATIONS:

• Bachelor’s Degree, preferably in a technical field such as Computer Science, Engineering, or equivalent.
• CompTIA A+ certification.
• Experience with Jira, Confluence and Service Now.

• First line of contact for all employee IT service requests and issues, including:
• Linux, Mac, and Windows desktop hardware and software.
• VPN/Remote Access.
• Third-party and in-house software.
• Capture, validate, log, categorize, and prioritize service requests and issues.
• Perform initial triage and provide solutions within the agreed SLA.
• Escalate complex issues promptly to the next level of support.
• Effectively communicate status updates and monitor issues to closure.
• Contribute to knowledge base articles to share knowledge.
• Develop and improve problem-solving and troubleshooting workflows for issues and incidents.