First Level IT Support (m/f/d) – Belgium (Remote) at EVERIENCE

, , Belgium -

Full Time

Start Date

Immediate

Expiry Date

05 Mar, 26

Salary

0.0

Posted On

05 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Windows Environment, O365, Mobile Services, Mail Services, Collaboration Tools, MS Teams, Incident Processing, Customer Service, Interpersonal Skills, Analytical Skills, Team Spirit, Organized, Independent Work, Pragmatic Approach, Apple Environment, ITIL

Industry

Information Technology & Services

Description

Company Description Our mission at Everience is to unleash the potential of digital technology to enable companies to focus on their value chain and increase their productivity and competitiveness. We provide a tailor-made response to the needs of our customers to help them build an efficient working environment, adapted to the needs of users by deploying a wide range of expertise: consulting, desktop engineering, user support, knowledge management, business support, cybersecurity, cloud and infrastructure management, smart office, IT logistics. Everience operates in the Benelux and internationally and has 16 sites in Europe. The quality of our services and the excellence of the technical expertise of our employees is our priority Everience is recruiting... Job Description Responsabilities Assist the client with first level support Provide support for computer systems in case of hardware and software incidents Provide support of inventory units (monitors, local printers, local scanners, and notebook docking stations) as well as support for local network printer systems Receive materials and spare parts, inventory, prepare for installation, install, and ensure feedback to customers Always demonstrate excellent customer service Qualifications Technical/Business Skills Good technical knowledge of workplace environment and end-user services: Windows environment, O365, Mobile services, Mail services, Collaboration tools, MS TEAMS, etc. as well as inventory Monitoring and reporting of the production environment (dashboards, KPIs) Monitoring and improvement of procedures and documentation Basic knowledge of Apple environment (iPhone) Incident and request processing (ITIL – ticket tracking) IT Support experience in a large enterprise environment (+ 400 users) Essential experience/skills Attitude for providing positive customer service, interpersonal skills, sense of service, listening and analytical skills, team spirit Motivation and real desire to improve and learn Organized, able to work independently, pragmatic, and hands-on approach Spoken languages: English (fluent) Dutch (fluent) AND French ( fluent) Additional Information Location: based in Belgium, remote Workload: 5 days per week All our positions are open to people with disabilities

Responsibilities

Assist clients with first level IT support and provide assistance for hardware and software incidents. Ensure excellent customer service while managing inventory and installation of IT equipment.