We are currently looking for a Service Desk Analyst to join our Service Desk Team. If you are passionate about delivering excellent customer service and exceeding customer expectations wherever possible then we want to hear from you.
Shift patterns are based on a 40-hour working week on a pattern of 07:00 - 19:00 on a four day on, four day off basis

QUALIFICATIONS AND SKILLS

Strong Customer Service background
Educated to GCSE level in Maths and English or equivalent.
Excellent oral and written communication skills with the ability to communicate effectively at all levels
Clear and Polite telephone manner
Rapid and accurate data entry skills
Excellent social skills with the ability to establish and maintain good/ productive relationships with colleagues and customers.
Ability to display a logical and methodical approach to problem-solving
A passion for providing exceptional customer service even during a period of stress and pressure.
Experience of working in a team
Passionate, professional, with a ‘can-do’ attitude at all times
Job Types: Full-time, Permanent
Pay: £25,000.00-£30,000.00 per year

Schedule:

• 12 hour shift

Experience:

• Technical support: 1 year (preferred)

Work Location: Hybrid remote in Milton Keynes MK9 1F

Provide First Time Fixes for incidents wherever possible.
Accurately log incidents/ service requests, ensuring all relevant data is captured to enable quick and efficient resolution within SLA.
Keeping Customers informed at all times on status and progress.
Adhering to Incident, Change, and Problem management procedures.
Escalate potential service issues initially with Team Leader/Service Desk to avoid customer dissatisfaction.
Ensure all open tickets assigned to yourself are worked on within the time frame provided and updated to reflect the correct status.
Deliver and maintain vendor management on behalf of the customer.
Business process awareness
Drive the customer experience by executing the defined service desk process.
Highlight trends to the Service Desk Team Leader for review