ABOUT YOU

We are keen to hear from candidates who can provide great customer service and are able to communicate clearly and effectively. It is desirable for you to have experience or knowledge in Microsoft Azure and M365, these are some of the platforms we utilise within the business. Ideally you will have experience in supporting and maintaining end-user computing solutions including laptops/tablets, printers, mobile phones and end-device security and remote access technologies.

In addition, we are looking for candidates that can demonstrate the following:

• Inquisitorial and problem-solving focus to provide exceptional service delivery to all end users.
• Experience with supporting a Windows 11 estate.
• Dedicated to providing a great customer experience.
• Ability to balance quality of output with pace by managing time effectively.
• A thirst for learning and a passion for technology, with an enthusiasm to stay up to date with industry trends and advances.

As a team we are passionate and enthusiastic about what we do. Our people are encouraged to think independently and to take ownership of their work. You will be agile in the way that you work and adaptable to change. In return for your commitment we will offer you generous remuneration and an attractive benefits package which will include:

• 26 days holiday
• Company pension scheme with the option to increase contributions.
• Group Income Protection for all employees.
• Group Legal Protection for all employees.
• Health cash Plan
• European Motor Assistance and Home Emergency Assistance
• Additional travel benefits such as cycle scheme, train passes.
• The option to join our Sports and Social club which organises a variety of events.

At ARAG we support flexible working and would be open to discuss flexible working options.
If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you meet all the criteria listed above.

We have a fantastic opportunity for a First Line Engineer to join the team in our Bristol office. Reporting into the Service Desk and Second line Manager, the successful candidate will support the delivery of a stable and compliant service to end-users and selected business partners. The role holder will work with colleagues in the Operations team to manage incidents and service requests logged through our Fresh IT Service management solution.
This is a varied role, and responsibilities will include providing appropriate technical support for hardware, software and networks across the business. It is a great opportunity to build on your existing capabilities, creating a culture where people want to be and do their best!
The role will also involve delivering exceptional service to all users of IT, working with internal colleagues across UK, Ireland and Canada regions and third parties in order to deliver technical services, whilst ensuring established service levels are always adhered to. We work relentlessly on solving customer’s problems and strive to continuously do better by understanding our internal customer’s needs.