Salary: £25,000.00 - £27,000.00 (depending on experience)
Working hours: 35 hours per week
Duration: Permanent
Location: South Wales

IF YOU NEED ANY ADDITIONAL SUPPORT DURING THE RECRUITMENT PROCESS, THEN PLEASE LET US KNOW.

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ABOUT THE ROLE

Lloyd & Whyte, who are proudly part of Benefact Group, are looking for a First Line IT Support Technician to join our ICT team in their South Wales offices.
As a First Line IT Support Technician you will be the first point of contact for all IT-related queries and incidents, providing efficient and friendly support to end-users. You will work closely with our outsourced Managed Service Provider, escalating more complex issues to second and third line support as needed.
This is an excellent opportunity for someone with a passion for technology and problem-solving, who enjoys helping people and thrives in a fast-paced environment.

WHAT YOU’LL BE DOING

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• Acting as the first point of contact for all IT support queries via phone, email, and ticketing system

• Logging and tracking incidents and service requests, ensuring timely updates and resolution
• Setting up and configuring new user accounts, hardware, and software
• Supporting onboarding and offboarding processes, including device setup and access management
• Providing basic training and guidance to users on IT systems and best practices