YOUR RESPONSIBILITIES

This role will lead first line risk and compliance for the Customer and Commercial function (including trading, retail proposition, digital, brand and marketing), a member of the senior leadership team you will work closely with the senior leaders in their respective accountabilities.
You will be key in developing and maintaining oversight of our governance processes to ensure our activity and initiatives deliver good customer outcomes, are aligned to our strategic priorities and commercial objectives, and fall within our conduct risk appetite.

Key Responsibilities:

• Develop, implement, and maintain a consistent approach to good governance and management within the Customer and Commercial function at Policy Expert. This will include agreeing what good governance looks like and working with cross-functional stakeholders to deliver it.
• Being the first point of contact for the function for advice and guidance on regulatory and legal issues, governance processes, and best practices.
• Being the first point of contact with second line colleagues and representing the function in all relevant second line forums
• Monitoring and developing our policies and processes to ensure ongoing good governance and good business
• Leading implementation of the company’s Risk Management Framework (RMF), which is aligned to regulatory and industry standards.
• Overseeing risk identification, assessment, monitoring, managing, and reporting processes across all teams. Lead the response and reporting for relevant risk events.
• Lead risk and control self-assessment (RCSA) processes, ensuring risks are identified, assessed, and mitigated, and that Controls are fit for purpose, tested regularly, and strengthened accordingly.
• Develop, define, and manage appropriate Key Risk Indicators (KRI).
• Embed a risk-aware culture across the function by engaging with stakeholders at all levels, providing training, and promoting best practices
• Upskill yourself and the function with FCA regulatory requirements and industry best practices.
• Collaborate with other functions (e.g., Second Line Group Risk, Compliance, Internal Audit)
• Promote good customer outcomes across the function and wider business.