First Line Support Specialist - Junior at SOFTSWISS

Tbilisi, , Georgia -

Full Time

Start Date

Immediate

Expiry Date

24 May, 26

Salary

0.0

Posted On

23 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

English, Written Communication, Professional Messaging, Responsibility, Punctuality, Feedback Application, Eagerness to Learn, Computer Proficiency, Attention to Detail, Customer Support

Industry

Software Development

Description

Overview: SOFTSWISS continues to expand the team and is looking for a Junior First Line Support Specialist. We need a true, experienced and accomplished professional who shares our culture and values. Purpose of the role: Your primary responsibility will be to address and resolve issues related to the website, collaborating closely with various departments across the company. You will be an integral part of a large, dynamic team, contributing to the smooth operation and continuous improvement of our digital environment. Key responsibilities: Respond to inquiries and requests professionally and efficiently Provide comprehensive guidance and support to ensure smooth and uninterrupted service performance Use internal tools and workflows effectively (training provided) Escalate complex or unresolved cases to the appropriate team with detailed documentation Maintain high quality and accuracy in all communications and task handling Handle a high volume of tasks efficiently while maintaining professionalism Work from our office in Tbilisi – mandatory Follow a rotating schedule of 20 floating shifts per month, alternating between day (10:00 AM – 7:00 PM) and evening (5:00 PM – 2:00 AM) shifts Required Experience: Confident English (B2+ or higher), especially strong written communication Ability to write structured, clear, and professional messages Strong sense of responsibility and punctuality, reliable schedule adherence Ability to receive and apply feedback; eagerness to learn and grow Confident computer user with solid knowledge of basic tools and platforms Attention to detail Nice to have: Previous experience in Customer Support Our Benefits: Full-time work opportunities Private insurance Additional 1 Day Off per calendar year Sports program compensation Comprehensive Mental Health Programme Free online English lessons with a native speaker Generous referral program Training, internal workshops, and participation in international professional conferences and corporate events

Responsibilities

The primary responsibility involves addressing and resolving website-related issues through professional inquiry response and providing comprehensive guidance to ensure uninterrupted service performance. This includes effectively using internal tools and escalating complex cases with detailed documentation.