Sign up with

Already have an account? Log in here

Need some help?
Talk to us at +91 7670800001

First Line Support Specialist - Junior at SOFTSWISS

Tbilisi, , Georgia -

Full Time

Start Date

Immediate

Expiry Date

19 Sep, 26

Salary

0.0

Posted On

21 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

English Proficiency, Problem-solving, Typing Speed, Customer Support, Empathy, Patience, Accountability, Communication Skills

Industry

Software Development

Description

Overview: SOFTSWISS continues to expand the team and is looking for a Junior First Line Support Specialist. We need a true, experienced and accomplished professional who shares our culture and values. Purpose of the role: Your primary responsibility will be to address and resolve issues related to the website, collaborating closely with various departments across the company. You will be an integral part of a large, dynamic team, contributing to the smooth operation and continuous improvement of our digital environment. Key responsibilities: Respond to inquiries and requests professionally and efficiently Provide comprehensive guidance and support to ensure smooth and uninterrupted service performance Use internal tools and workflows effectively (training provided) Escalate complex or unresolved cases to the appropriate team with detailed documentation Maintain high quality and accuracy in all communications and task handling Handle a high volume of tasks efficiently while maintaining professionalism Work from our office in Tbilisi – mandatory Follow a shift schedule 2/2 (12-hour shifts with day/night alternation) Required Experience: English proficiency (B2 level or higher) Strong soft skills – patience, empathy, and problem-solving ability Excellent typing speed and ability to work efficiently with multiple software tools A team player with a strong sense of accountability Ability to ensure smooth processes and maintain high operational quality Nice to have: Prior experience in customer support Our Benefits: Full-time work opportunities Private insurance Additional 1 Day Off per calendar year Sports program compensation Comprehensive Mental Health Programme Free online English lessons with a native speaker Generous referral program Training, internal workshops, and participation in international professional conferences and corporate events

Responsibilities

The specialist will address and resolve website-related issues while collaborating with various internal departments. They are responsible for responding to inquiries professionally and escalating complex cases with detailed documentation.