Join Ascom, where we lead the way in Healthcare ICT and mobile workflow solutions worldwide. With our Swiss-based headquarters driving advancements across 19 countries for over 160 years, we’re committed to revolutionizing the healthcare industry with transformative technology. Our systems are operational in over 12,000 hospitals globally, managing an incredible 800 million alerts annually. At Ascom, our dedication translates into tangible impact, enriching the experiences of everyone entering the healthcare facilities and care-homes we partner with.
Join our team as a First Line Technical Support Engineer and be the first point of contact for our customers, providing fast and efficient remote support by accessing customer systems. You’ll focus on delivering rapid troubleshooting and technical assistance, backed by strong knowledge of Ascom solutions, products, and services, as well as a solid understanding of the customer environment and end-users’ needs.

THE IDEAL CANDIDATE:QUALIFICATIONS & WORK EXPERIENCE

• Technical education: mid-level (practical education) or Bachelor SW engineering / ICT or equivalent
• Previous experience in a Technical Support position or similar within IT, telecommunication or healthcare sector
• ITIL Certification

SKILLS & COMPETENCIES

• Strong customer service, communication and negotiation skills
• High skills in troubleshooting technical / IT-related topics:
• An engineering approach with connotations of precision, predictability, measurement, risk mitigation, and professionalism
• SQL troubleshooting proficiency
• Experience in configuring and troubleshooting Windows Server environments
• Fundamental knowledge of Data Security
• Ability to troubleshoot and understand data integrations

Please refer the Job description for details