Are you a technically strong First Line Support Engineer with excellent communication skills, eager for an opportunity to work on client sites in London facing VIP users?

REQUIREMENTS:

• 1 year+ of professional experience in a similar role, ideally interfacing with VIP users
• Experience with / or an understanding of the MS Office Suite, Active Directory, TeamViewer (or similar), Azure, Exchange / Office 365, Antivirus software etc
• Some experience using a Ticketing system / working to SLA’s will be advantageous
• Great communication skills (in person and via telephone) - excellent written and spoken English is essential
• Personable, with the ability to build rapport with multiple teams of IT technicians. The candidate will be required to integrate within both the Krome technical team and client IT departments
• The successful candidate will be a punctual and thorough worker, with astute attention to detail
• Any IT qualifications will be an advantage but not essentialValid UK driving licence is essential
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  Shift Work will vary between 8.00am – 8.00pm Monday to Friday with one hour for lunch.
  The shift pattern varies between 8am – 4pm, 9am – 5pm, 10am – 6pm, 12pm – 8pm.
  You may be occasionally asked to cover weekend shifts as and when needed.
  Shift Work whilst on client site will vary between 8am – 4pm and 10am – 6pm Monday to Friday.
  All technical staff are given a thorough aptitude and technical test during interviews.

An excellent opportunity has emerged for a First Line IT Support Engineer to join our technically advanced office-based helpdesk team, and work on rotated secondments (8 week durations) to our client’s on-site technical team in Central London.
Reporting to our Helpdesk Manager whilst working at our Surrey HQ, and our client’s Senior IT Team whilst onsite, you will be diagnosing and resolving users’ queries and tickets in a timely and professional manner, escalating where necessary. The role will involve face to face and remote user support.
Your location will alternate between our HQ in Chertsey (Surrey) and the client’s HQ in London (close to Tottenham Court Road underground station).