First Response Case Manager at The Salvation Army

Caboolture, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

06 Jan, 26

Salary

0.0

Posted On

08 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Case Management, Crisis Support, Assessment, Advocacy, Collaboration, Person-Centred Approach, Community Connection, Referral Services, Trauma-Informed Care, Safety Planning, Support Plans, Immediate Intervention, Triage, Outreach, Financial Assistance, Homelessness Services

Industry

Non-profit Organizations

Description

ABOUT US The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity. Position Title: Case Manager – First Response Classification: SCHADS Crisis Level 2.1 Department: Social Mission – Homelessness Services (Caboolture) Employment Type: Full-Time | Permanent Why this role matters The Salvation Army (Salvos) is one of the largest providers of homelessness services across the country. Our philosophy is that every person should be afforded dignity and respect and that no one should be without a safe, affordable, and secure home. We provide services and supports to adults, and families with accompanying children in the form of accommodation, case management, assertive outreach, financial assistance, community connection and referral services. About the role We’re seeking a passionate and skilled Case Manager (First Response) to join our frontline Homelessness Services team in Moreton Bay. In this vital role, you’ll provide case management support to people within the Immediate Housing Response program. When working from our Caboolture and Redcliffe sites, you will also form part of the first point of contact for people in crisis – offering immediate support, assessment, and connection to longer-term solutions. You'll work predominantly face-to-face and in a mobile support capacity across the region, supporting individuals and families to find stability, safety, and hope. You will also provide a remote response to community members and participants through phone and email. How you will make an impact As a First Response Case Manager, you’ll provide: Immediate intervention and triage – via phone, email, and walk-ins Person-centred case management – creating and implementing support plans tailored to individual strengths, goals and circumstances Crisis support and referral – using tools such as QHIP, AVHHTS, and safety planning Collaborative care – working closely with a supportive team to deliver a coordinated, trauma-informed response Ongoing assessment and advocacy – from initial contact through to exit planning You’ll be a key part of our mission to deliver outcomes aligned with state and national homelessness strategies, and a person-led, resilience-building approach to care. What you will bring A degree in Social Work, Welfare, Community Development, or related field (or equivalent experience) Proven experience in case management and client assessment, ideally within the homelessness or crisis support sector A current QLD Working with Children Check A valid Driver’s Licence What we offer The Salvos offer eligible employee's a well-balanced package of meaningful benefits including: Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit. Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities. Access to EAP and health & wellness initiatives incl Fitness Passport Ongoing training and development opportunities that enhance on the job skills and proficiency. Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts. About us The Salvation Army (Salvos) is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, the Salvos are always there providing support, safety, community, and opportunity. How to apply: Are you ready to make a difference and help individuals rebuild their lives? Please submit your resume and cover letter detailing your alignment with the role's requirements. Together, we can create lasting change and build a more inclusive and compassionate community. Applications will close as soon as a suitable candidate is secured. The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people. The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check. We value Integrity, Compassion, Respect, Diversity, and Collaboration At the Salvos, we believe in doing good that transforms lives and futures for the better. And it is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity. Mission, Vision & Values The Salvation Army is a Christian movement dedicated to sharing the love of Jesus. We share the love of Jesus by: Caring for people Creating faith pathways Building healthy communities Working for justice When you work with the Salvos, you help make a real difference to the community and the lives of others. Find more information here. Check out how we’re bringing some more good in the world. Why work with the Salvos? The Salvation Army offers a range of employment opportunities across the organisation, including those in community programs, aged care, retail, employment services, corporate and other support services. When you choose to work with the Salvos, you choose to believe in doing good that transforms the lives of people and communities facing hardship or crisis. So, if you are passionate about work that has purpose and satisfaction, are keen on delivering social and sustainable outcomes that change lives, we want to hear from you. Our employees have access to a range of benefits, plus personal development and career diversity opportunities that deliver real and meaningful benefits. Enjoy flexible working arrangements and a healthy work-life balance, generous salary packaging opportunities, parental leave, purchase leave schemes and much more. The Salvation Army encourages people from all backgrounds, abilities, and identities to apply. We are committed to fostering an inclusive environment that accepts and recognises every person, embraces their strengths and differences, and provide opportunities for all people to achieve their highest potential. Check out our career page to find out more about our recruitment process and what its like to work at the Salvos. We are always on the lookout for individuals keen to help us fulfil mission to support those in need. Along with contributing their valuable time to a good cause, volunteers bring much-needed vitality and a fresh perspective through their ideas to the range of roles we have on offer. Whatever your skillset, availability, or areas of interest, we are keen to hear from you. Check out our volunteer opportunities here.

Responsibilities

As a First Response Case Manager, you will provide immediate intervention and triage support to individuals in crisis. You will also create and implement tailored support plans and work collaboratively with a team to deliver coordinated care.