Title: First Steps Advisor/ Success Coach
Institution: Northeast State Community College
Department: Advising Resource Center
Salary: $42,591 - $45,029, dependent on education and experience
Please use the Total Compensation Calculator found on the Northeast State Careers Page for a breakdown of the value of the benefits offered to employees of the college.

JOB SUMMARY

Reporting to the Director of Advising, the First Steps Advisor/Success Coach is responsible for monitoring, advising, registering, and coaching a caseload of students through their first year of enrollment at the college. The First Steps Advisor/Success Coach will also help implement initiatives to improve student success, retention, & degree completion.

MINIMUM QUALIFICATIONS

• Bachelor’s degree from an accredited institution
• Postsecondary experience working with students for academic advising, registration, and/or other student services related to enrollment or retention.

PREFERRED QUALIFICATIONS

• Master’s degree from an accredited institution, in counseling, psychology, education or a relevant field
• Student-facing experience in academic advising, registration, and/or other student services related to enrollment and retention
• Student-facing experience at a community college
• Conversational ability or fluency in a second language.

KNOWLEDGE, SKILLS, AND ABILITIES

• Understanding of the community college mission
• Knowledge of student success issues in higher education and best practices in academic advisement
• Knowledge of academic advising best practices and related technologies
• Knowledge of college policies and procedures, support programs, and services
• Ability to work independently and as a member of an advisement team
• Ability to communicate effectively in both written and oral communication
• Ability to be flexible in a changing and fast-paced environment
• Compassion for others
• Technology Skills: MS Office suite skills; digital records management systems; general operating systems and data information systems

• Monitor, coach, and advise an assigned caseload of students through their first year of enrollment at the college, either in-person or by email, telephone, Zoom, or other digital or virtual communications.
• Monitor retention/persistence to graduation for identified caseload of students and conduct outreach initiatives to facilitate retention/persistence to graduation and degree completion.
• Facilitate referrals of students to institutional and community resources that promote student success.
• Provide registration assistance to students.
• Provide transfer advising to students interested in transferring to a 4-year institution.
• Assist students in the development of academic degree plans to promote retention, persistence to graduation, and degree completion.
• Assist in the development and dissemination of academic advisement information for students.
• Cross-train with other Student Success staff, as appropriate, to broaden knowledge/skill base.
• Provide advising services to general student population during registration events and visits to the Advising Resource Center.
• Provide advising services to Distance Education students including off-campus, online students.
• Conduct classroom presentations and workshops on topics relevant to student success as appropriate.
• Actively participate in professional development opportunities about advising and success coaching to stay up to date on best practices and research in respective fields and increase student success.
• Assist with the implementation of initiatives to improve student success, retention, and degree completion.
• Complete other assignments as directed by supervisor.