FIT Reservations Agent at Accor

Auckland, Auckland, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

21 Jun, 26

Salary

0.0

Posted On

23 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Reservations Management, Task Prioritization, Accurate Data Entry, Communication, Customer Service, Efficiency, Multi-Property Management, OTA Management, Travel Agent Coordination, Group Organization

Industry

Hospitality

Description

Company Description Novotel Auckland Airport is a modern 263-room hotel located just steps from the Auckland International Terminal. We combine convenience with exceptional comfort, offering travellers a seamless place to rest, recharge, and connect. As part of the global Accor network, we’re committed to delivering warm, memorable hospitality—right at the gateway to Aotearoa. Job Description Handle reservations for three properties: Te Arikinui Pullman Auckland Airport, Novotel Auckland Airport, and Ibis Budget Auckland Airport. Record and process all reservation enquiries accurately and efficiently, ensuring all guest information is entered correctly into the reservations system. Prioritise tasks effectively in a fast‑paced environment. Manage bookings received via phone, email, OTAs, travel agents, airline crew, and group organisers. Maintain clear communication with internal departments to support smooth guest arrivals. Provide support to the wider reservations team as required. Provide prompt, friendly, and professional service to all guests and partners. Qualifications You will be Able to start within 4 weeks and ready to hit the ground running Experienced in managing reservations for multiple hotels at once Available to work a rotating 7‑day roster A New Zealand Citizen or Permanent Resident (no visa sponsorship available) Confident, reliable, and energised by a fast‑paced hotel environment Additional Information Learn your Way - Access to our Accor Academy so you can Earn while you Learn! Work Your Way - Flexibility to ensure a work life balance! Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide Accor's refer-a-friend bonus Meals on shift Accor's Parental Leave Scheme Access to our Employee Assistance Program Paid birthday leave Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know. ACCOR's Purpose Statement "Pioneering the art of responsible hospitality, connecting cultures, with heartfelt care." Job-Category: Sales & Marketing Job Type: Permanent Job Schedule: Part-Time

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Responsibilities

The agent will be responsible for accurately recording and processing all reservation inquiries for three properties: Te Arikinui Pullman Auckland Airport, Novotel Auckland Airport, and Ibis Budget Auckland Airport. This includes managing bookings from various sources like phone, email, OTAs, and travel agents while maintaining clear internal communication.