Role: Fitness Coach.
Location of work: Royal Wharf - Silvertown (E16 5BG).
Hours of work: 40 per week, 5 Shifts across Monday to Sunday.

SKILLS, EXPERIENCE & QUALIFICATIONS

• Recognised fitness qualification Personal Trainer Level 3 or above.

• To support the Health Club Manager with all operational aspects of the leisure facility.
• To contribute to the development of the department by promoting the leisure services to members and tracking their progress.
• To consistently deliver a ‘best in class’ level of customer care to all residents and guests.
• To work as an integral part of the team, to greet and interact with residents/guests, carry out duties as specified and ensure the environment and equipment is maintained to the highest standards.
• To teach one class per shift as a minimum. Where necessary, more than one class may be required during a shift.
• Responsible for offering residents and guests a 7-star professional service at all times and ensure a safe, clean and enjoyable experience within the Leisure facility.
• Proactively ensure the smooth and professional running of the leisure facility.
• Teach exercise classes to residents/guests of the leisure facility.
• When required train residents/guests in personal training.
• Answer all residents and guests’ questions, concerns and complaints professionally, effectively and in a timely manner, where necessary refer on to the appropriate person.
• Be fully familiar with the services offered by the leisure facility/resort and serve as a customer service liaison between residents/guests and management.
• Help with resident/guest retention and growth by interacting in an intelligent, tactful and friendly manner.
• Communicate regularly with the HCM and offer suggestions regarding improvements to the operation of the leisure facilities.
• Smile; be friendly, helpful, and courteous to all residents and guests.
• Undertake all responsibility vested in the post-holder in relation to such legislation as the Health & Safety at Work act, Fire Cautions, COSHH, etc.
• Complete all procedural documentation in a timely basis (incident reports, maintenance requests, and shift changes etc.).
• Stock all storage units; clean and organize all fitness areas, including cleaning all fitness equipment, studios and any rooms/areas within the leisure facility.
• Monitor music levels and ensure the audible level of TV and sound systems are not disrupting member workouts by being too loud that they are audible over personal head phones.
• Anticipate residents/guests’ needs and volunteer information and guidance where necessary.
• Ensure you are visible at all times for assisting members and guests as much as possible and notify HCM/Shift Manager before taking a break.
• If your shift ends and there is no replacement you must remain in shift until appropriate cover has been identified and the HCM/Shift Manager has been notified.
• Check and initial the communications log on a consistent basis and communicate with the HCM on an ‘as needed’ basis.
• Make sure all notice boards are maintained with up to date information and are aesthetically pleasing.
• Attend all weekly departmental meetings and any other staff meetings, as arranged.
• Be able to recognize opportunities and refer, promote/sell PT, wellness, exercise classes, master classes or any other service offered by the leisure facility.
• Submit requests for time off to the HCM.
• At all times represent the leisure facility and yourself in a professional and positive manner.