JOB TITLE: FITNESS MANAGER

Hours: 40
Location: Guildford
Salary: £28,644.30
Looking for a workplace that ignites your passion, values respect, encourages innovation, and embraces being dynamic? Look no further! This role offers you the opportunity to join a team that believes in empowering its colleagues to unlock their full potential with Horizon.

EXPERIENCE/QUALIFICATIONS

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• 2+ years’ experience as a manager or team leader, preferably in a leisure environment.

• Emergency Response Training - desirable
• First Aid at Work - desirable
• Pool Plant Operator - desirable
• Gym Instructor Qualification; Level 2 – essential
• Personal Trainer Level 3

Skills and competencies:

• Good interpersonal, time management and organisational skills.
• Good teamworking skills and the ability to lead and motivate a team.
• Business acumen, creative thinking and problem-solving.
• Energy and resilience.
• Flexibility and multi-tasking skills.
• Computer literacy (Microsoft Office).
• Customer-focused, approachable and outgoing

THE ROLE:

As a Fitness Manager you’ll be responsible for managing the day-to-day operations of the facility and ensuring the effective delivery of a first-class customer experience to all those who visit. You will also be responsible for ensuring the smooth running and operation of our fitness facilities.
Interested? Want to know how you can join our team? Take a look at this great opportunity!
We are looking for a Fitness Manager to join us in transforming our business from ‘good’ to ‘great’! This is a thrilling time for our company, and we need a key team member like you to help us achieve unprecedented success.

WHAT DOES THE ROLE INVOLVE?

A hands-on role that requires you to:

• Provide effective leadership and management of the Gym Team, keeping your team engaged, motivated and informed and operating in line with our values.
• Ensure a first-class customer experience is delivered to all visitors; effectively handling customer queries, feedback and complaints.
• Be proactive in ensuring the safety and cleanliness and set up of the facilities and equipment; identifying and responding to situations as they arise and escalating issues as required.
• Carry out the induction and training of new starters and the development of existing team members.
• Conduct a programme of performance management including managing 1-2-1’s, absence, conduct, performance and continuous development.
• With direction from the General Manager and Group Sales Manager, implement opportunities for improvement.
• Carry out welcome visits with new customers.
• Deliver group exercise classes.
• Ensure the gym and fitness equipment is kept clean and in a safe condition.

Skills and competencies:

• Good interpersonal, time management and organisational skills.
• Good teamworking skills and the ability to lead and motivate a team.
• Business acumen, creative thinking and problem-solving.
• Energy and resilience.
• Flexibility and multi-tasking skills.
• Computer literacy (Microsoft Office).
• Customer-focused, approachable and outgoing.