JOB SUMMARY

The Fitness Membership Coordinator is a passionate individual who seeks to help members and guests improve their lives through health and fitness. This person is responsible for selling memberships, training services, and managing the member and guest experience.
This role requires a considerable amount of self-motivation, leadership, collaboration, communication, and the ability to positively influence others.

JOB REQUIREMENTS

Experience in the fitness industry isn’t required, but great communication and soft skills are. A good candidate is:

• 18 years or older
• Available to work flexible hours
• Friendly, outgoing, and warm
• Genuine and honest
• Demonstrates a drive for results
• Technologically savvy
• Self-motivated
• Good at managing time and schedules

• Sales – a large part of the Fitness Membership Coordinator role is centered around membership and training sales. Coordinators must convert leads to members through daily follow-ups, relationship building, ability to empathize, and follow through. A personal training background isn’t required but the ability to speak to our training program and how to leverage our technology (Anytime Fitness App, body scanner, heart rate monitors, etc.) to support the growth of the training department is a must.
• Brand promoters – when you love your gym, others will too! The Fitness Membership Coordinator establishes relationships with businesses and influencers in the community to promote the brand through B2B marketing. This person helps coordinate and execute engagement campaigns, national marketing campaigns, and community outreach efforts using assets and operations created by the Anytime Fitness corporate teams.
• Team builders – leading a team and driving results through motivation and fun is a key part of being a Fitness Membership Coordinator This person is hired to foster a trusting and positive environment while hitting the Key Performance Indicators (KPIs) that drive success.
• Day-to-day operations – Fitness Membership Coordinator will be responsible for the daily club operational tasks such as running reports to analyze KPIs and goal set, using our club management software and billing provider to help with member management and engagement, lead follow-up, post to local social media accounts, club cleanliness.
• Culture creators – Fitness Membership Coordinators love creating an environment that inspires members and guests to share their positive experiences with friends and family. They deliver top-notch customer service and aim to improve the lives of each person they meet.