Five9 Outbound Consultant at Remote Recruitment

, , South Africa -

Full Time

Start Date

Immediate

Expiry Date

09 Jul, 26

Salary

0.0

Posted On

10 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Five9, Outbound Dialling, Campaign Management, KPI Monitoring, Telephony Troubleshooting, TCPA Compliance, Caller ID Branding, Spam Mitigation, Salesforce, RingCentral, Data Analysis, Client Relationship Management, Technical Consulting, Quality Assurance, Routing Configuration

Industry

Staffing and Recruiting

Description

Job Title Five9 Outbound Consultant Job Overview ALPerformance is a specialist Five9 consultancy built by experienced operators who understand the realities of high-performance contact centres. We partner with leading UK and US organisations to optimise outbound strategy, improve connect rates, and drive measurable performance. We are seeking a hands-on Five9 Outbound Consultant who thrives in a fast-paced, performance-driven environment. This role is ideal for someone who combines technical expertise with operational insight—someone who doesn’t just advise but actively builds, optimises, and delivers results. You’ll play a critical role in managing client campaigns, improving system performance, and ensuring consistent, high-quality delivery. Responsibilities Build, configure, and maintain outbound campaigns within Five9 (Preview, Power, and Progressive dialling modes) Monitor campaign KPIs daily, identifying performance issues and implementing effective solutions Troubleshoot dialler, routing, and agent configuration issues in real time Execute and manage caller ID branding, call masking, and spam mitigation strategies (e.g. 448 Connect, OutboundIQ, Numeracle) Lead client review meetings with clear insights, actionable outcomes, and professional follow-up Ensure client delivery aligns with contracted hours and commercial targets Take full ownership of client performance, developing and implementing strategies to improve key metrics Proactively advise on connect rate optimisation, pacing logic, and lead management strategies Run internal project reviews to maintain accountability, progress tracking, and delivery standards Document system configurations, workflows, and processes for internal knowledge sharing Support and integrate auxiliary systems such as Retriever, OutboundANI, Salesforce, and RingCentral Conduct testing and quality assurance on new campaigns and configurations before deployment Act as the primary point of contact for assigned clients, building strong relationships and resolving issues proactively Qualifications and Experience Minimum of 5 years’ hands-on experience in CCaaS environments (Five9 strongly preferred) Strong understanding of outbound dialling logic, pacing strategies, and campaign optimisation Proven ability to troubleshoot telephony and contact centre issues (routing, agents, softphones) Working knowledge of TCPA compliance, caller ID branding, and spam mitigation practices Experience in BPO or multi-site contact centre environments is advantageous Excellent communication skills, with the ability to translate technical concepts into clear client-facing language Highly organised, self-driven, and comfortable working in a fast-paced environment Access to a reliable laptop/PC and stable high-speed internet connection About Us At Remote Recruitment, we specialise in helping skilled South African professionals connect with top UK businesses. Our streamlined hiring process ensures you work with organisations that value your talent and career growth. With a focus on long-term success, we provide ongoing support to make sure you thrive in your role. Join a team that appreciates your expertise – Remote Recruitment, where your success is our mission.

Responsibilities

The consultant will build, configure, and maintain outbound campaigns within Five9 while monitoring KPIs to optimize performance and connect rates. They will also act as the primary point of contact for clients, providing actionable insights and ensuring high-quality delivery of services.