Fixed Operations Director (Automotive) at Sonic Automotive

Houston, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Jun, 26

Salary

250000.0

Posted On

18 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operational Performance, Team Leadership, Customer Satisfaction, Financial Results, Fixed Operations Management, Commercial Service, Fleet Service, Technician Productivity, Profitability Analysis, Process Enhancement, Conflict Resolution, Warranty Administration, Revenue Growth, Cross-functional Collaboration, Hiring, Onboarding

Industry

Retail Motor Vehicles

Description

Job Description We are seeking an experienced Fixed Operations Director to lead and oversee a high-volume service operation at a large franchised dealership in the greater Houston area. This role is responsible for driving operational performance across the service department, leading a large team of service advisors and technicians, and ensuring exceptional customer satisfaction while delivering strong financial results. The ideal candidate will have a proven track record managing large-scale fixed operations departments and experience supporting commercial and fleet service operations. This is a leadership role for a results-driven operator who understands how to balance customer experience, technician productivity, and departmental profitability in a fast-paced dealership environment. Duties & Responsibilities: Lead all daily service drive and shop operations to achieve department goals related to productivity, CSI, and profitability Manage and develop a large team of Service Advisors, Technicians, and support staff to ensure high engagement and performance Oversee technician scheduling, dispatching, repair order flow, and labor efficiency to maximize shop productivity Maintain strong operational oversight of commercial and fleet service work, ensuring timely turnaround and high service standards Analyze departmental financial performance including labor gross, effective labor rate, and expense control Partner with dealership leadership to identify opportunities for operational improvement and implement process enhancements Resolve customer concerns and escalations with professionalism and urgency Maintain compliance with OEM and dealership standards, including warranty administration and safety protocols Ensure repair orders are properly documented and closed in a timely and accurate manner Drive service revenue growth through advisor coaching, maintenance menu execution, and upsell opportunities Collaborate cross-functionally with Parts, Sales, and Accounting to support overall dealership performance Participate in hiring, onboarding, and developing service team members to build a strong and sustainable department Qualifications Minimum 5+ years of progressive automotive service leadership experience, including managing large fixed operations teams within a franchised dealership Proven track record managing a high-volume fixed operations department with strong financial results Experience supporting commercial fleet service operations and managing fleet relationships Strong understanding of dealership financial metrics including labor gross, effective labor rate, technician productivity, and departmental P&L performance Excellent leadership, communication, and conflict-resolution skills Valid driver’s license, good driving record, and ability to pass pre-employment screenings (background, drug test, and MVR) Must be authorized to work in the USA Additional Information Compensation: Performance-based earnings range: $225,000 - $250,000 + / year Actual earnings depend on performance. High-performing professionals who consistently meet and exceed store and corporate goals often earn well above this range. SHL Package: Sonic Management Dealership: 231 - Lone Star Chevrolet

Responsibilities

The Director will lead all daily service drive and shop operations, managing and developing a large team of service advisors and technicians to achieve goals related to productivity, customer satisfaction index (CSI), and profitability. This includes overseeing scheduling, repair order flow, financial analysis, and ensuring high service standards for all work, including commercial and fleet accounts.