OVERVIEW

Join our long-standing dealership as a Fixed Operations Manager and lead a team of talented service and parts professionals. We welcome candidates who are ready to drive performance, growth, and exceptional customer experiences.

POSITION REQUIREMENTS

• Minimum of 5+ years of experience in a managerial role in operations — as a Fixed Operations, Service Manager, Parts Manager, or similar role.
• Strong leadership and management abilities.
• Ability to set and achieve performance goals.
• Effective communication, organizational, and problem-solving skills.
• Valid G driver’s license.
  Job Types: Full-time, Permanent
  Pay: From $100,000.00 per year

Benefits:

• Dental care
• Extended health care
• On-site parking
• Vision care

Ability to commute/relocate:

• Thunder Bay, ON P7B 4A1: reliably commute or plan to relocate before starting work (preferred)

Work Location: In perso

• Manage a high-performance team of department leaders, Service Advisors, Technicians, Parts Personnel, and support staff.
• Implement, administer, and continuously improve systems, procedures, and processes to increase efficiency and reduce costs.
• Ensure high levels of profitability, productivity, and customer satisfaction.
• Recruit, train, and mentor service advisors, technicians, and parts personnel.
• Monitor departmental performance and achieve set targets.
• Ensure compliance with training requirements, manufacturer standards, Health and Safety, warranty procedures, Regulatory requirements, employment standards, and company policies.
• Resolve customer concerns effectively while maintaining a customer-focused culture.