Join the Excitement at Miramichi Kia! Now Hiring Fixed Operations Manager
At Miramichi Kia, part of the dynamic Shift Auto Group, we don’t just service vehicles—we create exceptional guest experiences. We are currently seeking a passionate and experienced Fixed Operations Manager to lead our Fixed Operations team to new heights. If you’re a proven leader in the automotive service and parts industry with a customer-first mindset and a commitment to continuous improvement, we want to hear from You.

QUALIFICATION

• Excellent communication skills are required to work with customers, employees and vendors.
• 3+ Years of experience in the automotive repair industry
• Valid Driver’s License and good driving record
• 3 years managerial experience
• Basic computer skills
  Compensation
  Competitive salary: $55k - $65k (commensurate with experience)
  Bonus structure with earning potential of an additional between $25k - $50k.
  You’ll enjoy world-class training and work within a seasoned and dedicated Fixed Operations team. At Miramichi Kia (Shift Auto Group) we are committed to providing ongoing training for all employees, supporting self-development, and team learning.

• Process Management and Continuous Improvement: Constantly seek and document opportunities to enhance the speed, efficiency, and quality of our processes, especially those related to vehicle reconditioning and preparation for sale.
• Service Sales and Coaching: Through ongoing learning, define and implement our process for Guest Service Visits. Maximize both the guest experience and profitability of each interaction through effective coaching and processes, including ensuring a Vehicle Health Report (Walk Around) is completed for every guest, every time.
• Parts Sales and Aging: Collaborate with the Parts Team to optimize parts inventory management, retail and wholesale sales volume, and gross margins.
• Service Marketing: Utilize our DMS/CRM to maintain relationships with current guests and implement external marketing programs to attract new business.
• Human Resources: Oversee all HR activities within your departments, including leadership, hiring, coaching, managing, discipline, motivation, and termination.
• Planned Team Meetings: Conduct regular Technician and Advisor meetings, as well as monthly full-team meetings to maximize communication, motivation, and leadership within the Fixed Operations team.
• Sales Department Interaction: Work daily with the Sales Team to optimize interdepartmental operations, leading to the highest possible levels of guest experience and profitability.
• Goal Setting: Collaborate with the Director of FO and General Manager to establish departmental goals, and then translate those into individual goals and targets for all team members.
• Warranty Administration: Ensure the highest possible amount of warranty assistance is received and that all payments are processed promptly.
• Standard Operating Procedures (SOPs): Establish and document SOPs for all processes within your departments and assist other departments (sales, administration, detailing) in SOP creation.
• Leadership: Provide strong leadership to your team through continuous learning and development, fostering a culture that achieves all goals and plans.