Fixed Product Delivery Technician at Vodafone United States

Athens, Attica, Greece -

Full Time

Start Date

Immediate

Expiry Date

24 Mar, 26

Salary

0.0

Posted On

24 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Converged Telephony, Internet Services, Technical Support, Troubleshooting, Customer Orientation, Organizational Skills, Analytical Skills, Interpersonal Skills, Communication Skills, Problem Solving, Self-Motivation, Detail Oriented, Multi-Tasking, Teamwork, Telecommunications, Broadband Technologies

Industry

Telecommunications

Description

The scope of the role is to perform Converged Telephony and Internet Services activation in direct contact with business customers and / or field technicians. Key accountabilities: Evaluate customer infrastructure and confirm that the correct solution is offered to the business customers. Perform all required actions and internal coordination activities, in order to activate converged products and services to customer premises. Troubleshoot and resolve customer technical issues that might arise during activation and until handover to the support team. Organize field technician visits to customer premises in order to perform site survey, install the CPE, do line measurements whenever the relevant need arises. Broad experience of supporting major corporate customers through virtual teams, suppliers, contractors and integrators. At least 3 years' experience in administration of technology services or technical support. Very good organizational and analytical skills. Excellent interpersonal and communication skills. Logical approach to problem solving and self-motivation. Strong customer orientation attitude. Detail oriented with the ability to multi-task. Ability to work under pressure with strict time deadlines. Ability to work as a team member and interact with other departments. Take initiative, being alerted, have a sense of urgency. High levels of self-motivation & “can do” attitude. Technical education with qualifications in telecommunications, electronics or computing. College, TEI or University degree Very good knowledge of fixed network topology and broadband technologies Excellent knowledge in MS Office Very good level of Greek and English language (oral and written)

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Responsibilities

The Fixed Product Delivery Technician is responsible for activating converged telephony and internet services for business customers. This includes evaluating customer infrastructure, troubleshooting technical issues, and coordinating field technician visits for installations.